[BUG-227831] my avatar don,t rez. it keeps being a white cloud

[sl-service-account]

What just happened?

i logged in to second life

What were you doing when it happened?

i logged in to second life

What were you expecting to happen instead?

i expected to see my avatar

Other information

Links

Duplicates

• [ ] https://github.com/secondlife/jira-archive/issues/6027
• [ ] https://github.com/secondlife/jira-archive/issues/6028
• [ ] https://github.com/secondlife/jira-archive/issues/6029

Original Jira Fields

| Field | Value | | ------------- | ------------- | | Issue | BUG-227831 | | Summary | my avatar don,t rez. it keeps being a white cloud | | Type | Bug | | Priority | Unset | | Status | Closed | | Resolution | Contact Support | | Reporter | BrianLismore (brianlismore) | | Created at | 2019-11-04T19:14:05Z | | Updated at | 2019-11-05T18:14:17Z | ``` { 'Build Id': 'unset', 'Business Unit': ['Platform'], 'Date of First Response': '2019-11-04T23:09:42.432-0600', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'i logged in to second life', 'What were you doing when it happened?': 'i logged in to second life', 'What were you expecting to happen instead?': 'i expected to see my avatar', 'Where': 'http://maps.secondlife.com/secondlife/Redoubtable/240/57/22', } ```

[sl-service-account]

Chaser Zaks commented at 2019-11-05T05:09:42Z

Hello! This can happens from time to time. The reason for it is that an required attachment is either: A) Missing/not attached, B) Not loading properly. A quick an easy fix is to go to "Avatar -> Choose An Avatar" and load a default avatar from there, then re-load your outfit again(replacing the default avatar), or remove the attachments you do not need and re-attach what you were wearing. Alternatively, you can create the following from the "New Body part" menu when right clicking a new folder and wear each of them:

• A shape
• A skin
• Some hair

• Some eyes

  If option 2 does not work, you may need to do option 1.

  If neither options work, you can force your avatar to the default test characters. To do this, press CTRL + ALT + Q, a new option menu should appear saying "Developer" (It'll be after 'Help" on the same bar as "Avatar", "Comm", "World", "Build", etc). From there, go to Developer -> Avatar -> Character Tests -> Test Male (or Test Female if you would like, it doesn't matter which). This should fix the issue if it is of the common issue.

I suggest disabling the developer menu when done: Debug features can be fun, but messing around with the settings in there if you do not know what you are doing can cause unexpected side effects, including viewer crashes(I.E.: Force an error). If you wish to disable this, simply press CTRL + ALT + Q to toggle it back off.

[sl-service-account]

Kyle Linden commented at 2019-11-05T18:14:18Z

Hello Brian,

Please follow Chaser's advice and if it does not resolve the issue please contact support.

Note that Jira is not for 1:1 personal technical support and is therefore not able to provide one to one support in a timely manner.

• For assistance directly from Linden Lab Support, file a ticket at https://lindenlab.freshdesk.com/support/tickets/new by filling in the form and clicking Submit. (slower)

  Thank you