sl-service-account
commented
4 years ago Dan Linden commented at 2019-11-20T18:28:32Z
Thank you for the report, Amycharleigh. I see your crashes and have imported the bug.
Try clearing the cache in Me > Preferences > Advanced, then relog. That may resolve your crash for now. Logging into a different location may help too.
What just happened?
I've been trying to log in on my SL viewer and it starts logging in and then the entire thing crashes.
What were you doing when it happened?
Logging in
What were you expecting to happen instead?
It to log me in like normal
Other information
It was doing this for about 10 minutes before coming up saying that there is a new update to install. I thought this might be the issue, however, it is not and it still is doing the same thing.
Original Jira Fields
| Field | Value | | ------------- | ------------- | | Issue | BUG-227898 | | Summary | Logging in | | Type | Bug | | Priority | Unset | | Status | Accepted | | Resolution | Triaged | | Reporter | Amycharleigh (amycharleigh) | | Created at | 2019-11-19T19:39:04Z | | Updated at | 2019-11-20T18:28:31Z | ``` { 'Build Id': 'unset', 'Business Unit': ['Platform'], 'Date of First Response': '2019-11-20T12:24:19.287-0600', "Is there anything you'd like to add?": 'It was doing this for about 10 minutes before coming up saying that there is a new update to install. I thought this might be the issue, however, it is not and it still is doing the same thing.', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': "I've been trying to log in on my SL viewer and it starts logging in and then the entire thing crashes.", 'What were you doing when it happened?': 'Logging in', 'What were you expecting to happen instead?': 'It to log me in like normal', 'Where': 'Second Life Release 6.3.5.532739 (64bit)\r\nRelease Notes\r\n\r\nCPU: AMD A9-9420 RADEON R5, 5 COMPUTE CORES 2C+3G (2994.38 MHz)\r\nMemory: 7638 MB\r\nOS Version: Microsoft Windows 10 64-bit (Build 18362.476)\r\nGraphics Card Vendor: ATI Technologies Inc.\r\nGraphics Card: AMD Radeon(TM) R5 Graphics\r\n\r\nWindows Graphics Driver Version: 21.19.409.1024\r\nOpenGL Version: 4.2.13464 Compatibility Profile Context 21.19.409.1024\r\n\r\nWindow size: 1366x705\r\nFont Size Adjustment: 96pt\r\nUI Scaling: 1\r\nDraw distance: 96m\r\nBandwidth: 3000kbit/s\r\nLOD factor: 1.125\r\nRender quality: 1\r\nAdvanced Lighting Model: Disabled\r\nTexture memory: 512MB\r\nVFS (cache) creation time: October 31 2019 20:19:57\r\n\r\nJ2C Decoder Version: KDU v7.10.4\r\nAudio Driver Version: FMOD Ex 4.44.64\r\nDullahan: 1.1.1320 / CEF: 3.3626.1895.g7001d56 / Chromium: 72.0.3626.121\r\nLibVLC Version: 2.2.8\r\nVoice Server Version: Not Connected\r\nNovember 19 2019 11:38:12', } ```