[BUG-228499] character not loading

[sl-service-account]

What just happened?

i logged on to second life and my avatar did not load. it shows a floating white blob.

What were you doing when it happened?

just logging in

What were you expecting to happen instead?

my character to load properly

Other information

can you please fix or show me how to fix.

Original Jira Fields

| Field | Value | | ------------- | ------------- | | Issue | BUG-228499 | | Summary | character not loading | | Type | Bug | | Priority | Unset | | Status | Closed | | Resolution | Contact Support | | Reporter | ChrisFtM36 (chrisftm36) | | Created at | 2020-04-15T05:40:48Z | | Updated at | 2020-04-15T18:38:36Z | ``` { 'Build Id': 'unset', 'Business Unit': ['Platform'], 'Date of First Response': '2020-04-15T06:31:02.891-0500', "Is there anything you'd like to add?": 'can you please fix or show me how to fix.', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'i logged on to second life and my avatar did not load. it shows a floating white blob.', 'What were you doing when it happened?': 'just logging in', 'What were you expecting to happen instead?': 'my character to load properly', 'Where': 'http://maps.secondlife.com/secondlife/Consular/69/130/901', } ```

[sl-service-account]

Chaser Zaks commented at 2020-04-15T11:31:03Z

Hello! This can happens from time to time. The reason for it is that an required attachment is either: A) Missing/not attached, B) Not loading properly. A quick an easy fix is to go to "Avatar -> Choose An Avatar" and load a default avatar from there, then re-load your outfit again(replacing the default avatar), or remove the attachments you do not need and re-attach what you were wearing. Alternatively, you can create the following from the "New Body part" menu when right clicking a new folder and wear each of them:

• A shape
• A skin
• Some hair

• Some eyes

  If option 2 does not work, you may need to do option 1.

  If neither options work, you can force your avatar to the default test characters. To do this, press CTRL + ALT + Q, a new option menu should appear saying "Developer" (It'll be after 'Help" on the same bar as "Avatar", "Comm", "World", "Build", etc). From there, go to Developer -> Avatar -> Character Tests -> Test Male (or Test Female if you would like, it doesn't matter which). This should fix the issue if it is of the common issue.

I suggest disabling the developer menu when done: Debug features can be fun, but messing around with the settings in there if you do not know what you are doing can cause unexpected side effects, including viewer crashes(I.E.: Force an error). If you wish to disable this, simply press CTRL + ALT + Q to toggle it back off.

[sl-service-account]

Dan Linden commented at 2020-04-15T18:38:14Z

Please try what Chaser suggested. If that does not work, please open a ticket with Support.

Jira is not for 1:1 personal technical support and is therefore not able to provide one to one support in a timely manner. For account related issues, please contact support directly at https://support.secondlife.com/ and choose from either Submitting a Support Case, Live Chat or Phone Support depending on your account type.

• For assistance from other Residents see SL Answers at https://community.secondlife.com/forums/forum/109-answers/ and click Ask a Question (faster)

• For assistance directly from Linden Lab Support, file a ticket at https://lindenlab.freshdesk.com/support/tickets/new by filling in the form and clicking Submit. (slower)