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[BUG-228890] Camera stuck, among other things #6872

Closed sl-service-account closed 9 months ago

sl-service-account commented 4 years ago

What just happened?

2 days ago, my camera would get stuck, I could rotate, but couldn't walk fly or run. So I'd log out and in to go back to normal. Today around 6PM PST, It did it again. I logged out logged back in. I noticed items I had just placed, were gone, and not in my inventory. Things I had removed before placing the new items (My prims were maxed out) were back.

What were you doing when it happened?

I was logged into my home, I walked to the back, I noticed things were missing, I looked in inventory they"re not there. I removed things that had been deleted previously. Were back in place..I logged out of my Firestorm, logged into the Second Life browser. My stuff is still gone. Lighting on things that should be brighten, aren"t in either browser, and there is lagging, all the stuff in graphics preferences is normal in both browsers. I am wearing the New Lara body and downloaded the new firestorm.

What were you expecting to happen instead?

I was expecting all my stuff to be there in both browsers. Sometimes one shows what the other doesn't. My camera shouldn't be kidnapping me. and preference , graphics readings, and amount of people in the region should not make my stuff slow like 1996. BECAUSE both browsers read normal.

Other information

I read the grid logs religiously daily when logging in. Nothing says anything about what my issues are. It's either PHP or back end. The wiki didn't help. I tried 'forcing' it to regurgitate my bbq grill. nothing.... All my security on computer and wifi are up to snuff. There are no solar flares, The NOAA scales are fine, no blackout warning issued for power plants. Schumann Resonance is. 8.4 Hz at max.

My comcast xfinity is at 200 in speed...

Original Jira Fields | Field | Value | | ------------- | ------------- | | Issue | BUG-228890 | | Summary | Camera stuck, among other things | | Type | Bug | | Priority | Unset | | Status | Closed | | Resolution | Contact Support | | Reporter | Roggenwolf (roggenwolf) | | Created at | 2020-06-09T03:08:00Z | | Updated at | 2020-06-09T18:09:57Z | ``` { 'Build Id': 'unset', 'Business Unit': ['Platform'], 'Date of First Response': '2020-06-09T13:09:57.245-0500', "Is there anything you'd like to add?": "I read the grid logs religiously daily when logging in. Nothing says anything about what my issues are. It's either PHP or back end. The wiki didn't help. I tried 'forcing' it to regurgitate my bbq grill. nothing....\r\nAll my security on computer and wifi are up to snuff. There are no solar flares, The NOAA scales are fine, no blackout warning issued for power plants. Schumann Resonance is. 8.4 Hz at max.\r\n\r\nMy comcast xfinity is at 200 in speed...\r\n", 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': "2 days ago, my camera would get stuck, I could rotate, but couldn't walk fly or run. So I'd log out and in to go back to normal. Today around 6PM PST, It did it again. I logged out logged back in. I noticed items I had just placed, were gone, and not in my inventory. Things I had removed before placing the new items (My prims were maxed out) were back.", 'What were you doing when it happened?': 'I was logged into my home, I walked to the back, I noticed things were missing, I looked in inventory they"re not there. I removed things that had been deleted previously. Were back in place..I logged out of my Firestorm, logged into the Second Life browser. My stuff is still gone. Lighting on things that should be brighten, aren"t in either browser, and there is lagging, all the stuff in graphics preferences is normal in both browsers. I am wearing the New Lara body and downloaded the new firestorm.', 'What were you expecting to happen instead?': "I was expecting all my stuff to be there in both browsers. Sometimes one shows what the other doesn't. My camera shouldn't be kidnapping me. and preference , graphics readings, and amount of people in the region should not make my stuff slow like 1996. BECAUSE both browsers read normal.", 'Where': 'http://maps.secondlife.com/secondlife/Lebettu/161/194/3550', } ```
sl-service-account commented 4 years ago

Kyle Linden commented at 2020-06-09T18:09:57Z

Hello Roggenwolf,

Jira is not for 1:1 personal technical support and is therefore not able to provide one to one support in a timely manner.

That said I can see that the region Lebettu crashed once last night just after 6pm SLT. That could explain why recently rezzed content vanished. Additionally you're running Second Life 6.4.0 which is a few versions old now and you may see better performance if you update to the latest from https://get.secondlife.com

For account related issues, please contact support directly at https://support.secondlife.com/ and choose from either Submitting a Support Case, Live Chat or Phone Support depending on your account type.