[BUG-10353] IMs not going to Email when offline (after latest Rolling Restart)

[sl-service-account]

Steps to Reproduce

Asking a friend to IM me when I logged out of Second Life to test, no IM comes thru as an email. I even updated my email on my SL Dashboard

Actual Behavior

Not getting IMs from inworld friends or Rent Boxes or Security Orbs when off line

Expected Behavior

I expect to have inworld IMs forwarded to my email and they are not. They seemed to have stopped after latest Rolling Restart.

Other information

They seemed to have stopped after latest Rolling Restart.

Links

Related

• [ ] https://github.com/secondlife/jira-archive/issues/16022

Original Jira Fields

| Field | Value | | ------------- | ------------- | | Issue | BUG-10353 | | Summary | IMs not going to Email when offline (after latest Rolling Restart) | | Type | Bug | | Priority | Unset | | Status | Needs More Info | | Resolution | Unresolved | | Reporter | Skate Foss (skate.foss) | | Created at | 2015-09-29T20:45:31Z | | Updated at | 2017-07-07T15:52:02Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2015-09-30T13:26:31.372-0500', "Is there anything you'd like to add?": 'They seemed to have stopped after latest Rolling Restart.', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Simulator', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'Not getting IMs from inworld friends or Rent Boxes or Security Orbs when off line', 'What were you doing when it happened?': 'Asking a friend to IM me when I logged out of Second Life to test, no IM comes thru as an email. I even updated my email on my SL Dashboard', 'What were you expecting to happen instead?': 'I expect to have inworld IMs forwarded to my email and they are not. They seemed to have stopped after latest Rolling Restart.', } ```

[sl-service-account]

Skate Foss commented at 2015-09-29T23:45:23Z

I was just told of an issue where certain servers stop communicating, friends who IMed me inworld tell me they get messages I'm not inworld. My rent boxes and traffic orbs communicate with me only when I'm on my sim. Once I log from SL, no messages even though they are scripted to email me. This is serious.

[sl-service-account]

Skate Foss commented at 2015-09-29T23:58:00Z

My last email from inworld was at 5:07AM today. It's now 7:57PM, have not recieved one IM emailed to me since 5:07AM

[sl-service-account]

Caleb Linden commented at 2015-09-30T18:26:31Z

Hi Skate,

Which region is the IM supposed to come from?

Thanks.

[sl-service-account]

Skate Foss commented at 2015-09-30T23:08:23Z

The Region is Matanzas

[sl-service-account]

Skate Foss commented at 2015-10-01T01:47:56Z

ISSUE RESOLVED I re-entered all my acct info on my acct dashboard and restarted my sim. Held my breath, asked s friend to IM me and then the IM arrived via gmail as usual!

[sl-service-account]

Saeros Linden commented at 2017-07-07T00:35:21Z

Our apologies, it appears this jira has been a victim of a spammer. We're cleaning up the offending comments, sorry for the mess!