[BUG-228957] 3D mouse support cuts out after about 2 minutes

[sl-service-account]

What just happened?

I flew around for about 2 minutes, using my SpaceMouse Pro, and then the 3D mouse support suddenly vanished, leaving me unable to control my avatar with the 3D mouse.

What were you doing when it happened?

As I said, I was just flying around.

What were you expecting to happen instead?

I was expecting to be able to fly around as long as I wanted to.

Other information

I'm sorry for the size of the file I've attached to this issue. I didn't cut it short, because I didn't want to risk cutting lines that might help you understand the issue. Also, you may notice that this is from Firestorm. I've tried this with the standard SL viewer, but the same thing happened.

Attachments

• Firestorm.txt 2020-06-20 13:27:52
• slviewer.txt 2020-06-26 07:53:36

Original Jira Fields

| Field | Value | | ------------- | ------------- | | Issue | BUG-228957 | | Summary | 3D mouse support cuts out after about 2 minutes | | Type | Bug | | Priority | Unset | | Status | Needs More Info | | Resolution | Unresolved | | Reporter | Vulcan Viper (vulcan.viper) | | Created at | 2020-06-20T17:31:22Z | | Updated at | 2020-11-14T19:36:56Z | ``` { 'Build Id': 'unset', 'Business Unit': ['Platform'], 'Date of First Response': '2020-06-22T13:13:28.268-0500', "Is there anything you'd like to add?": "I'm sorry for the size of the file I've attached to this issue. I didn't cut it short, because I didn't want to risk cutting lines that might help you understand the issue.\r\nAlso, you may notice that this is from Firestorm. I've tried this with the standard SL viewer, but the same thing happened.", 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'I flew around for about 2 minutes, using my SpaceMouse Pro, and then the 3D mouse support suddenly vanished, leaving me unable to control my avatar with the 3D mouse.', 'What were you doing when it happened?': 'As I said, I was just flying around.', 'What were you expecting to happen instead?': 'I was expecting to be able to fly around as long as I wanted to.', 'Where': "It doesn't matter where I try.", } ```

[sl-service-account]

Kyle Linden commented at 2020-06-22T18:13:28Z

Hi Vulcan,

Thank you for the report. Will you please provide the same information against the official Second Life viewer so we can investigate further. Otherwise we will have to refer you to FireStorm for further assistance.

Thanks!

[sl-service-account]

Vulcan Viper commented at 2020-06-26T11:18:10Z

Here's the environment data from the SL Viewer.

Second Life Release 6.4.1.540593 (64bit) Release Notes

You are at 165.4, 108.7, 22.8 in Cape Heron located at sim10532.agni.lindenlab.com (216.82.52.38:13019) SLURL: http://maps.secondlife.com/secondlife/Cape%20Heron/165/109/23 (global coordinates 285605.0, 283757.0, 22.8) Second Life Server 2020-06-12T19:06:40.543526 Release Notes

CPU: Intel(R) Xeon(R) CPU E5-2697 v2 @ 2.70GHz (2700 MHz) Memory: 65536 MB OS Version: Mac OS X 10.15.5 Darwin 19.5.0 Darwin Kernel Version 19.5.0: Tue May 26 20:41:44 PDT 2020; root:xnu-6153.121.2~2/RELEASE_X86_64 x86_64 Graphics Card Vendor: ATI Technologies Inc. Graphics Card: AMD Radeon HD - FirePro D700 OpenGL Engine

OpenGL Version: 2.1 ATI-3.9.15

Window size: 5120x2626 Font Size Adjustment: 96pt UI Scaling: 1.5 Draw distance: 128m Bandwidth: 10000kbit/s LOD factor: 1.125 Render quality: 4 Advanced Lighting Model: Enabled Texture memory: 512MB VFS (cache) creation time: March 22 2020 16:24:30 HiDPI display mode: 1

J2C Decoder Version: KDU v7.10.4 Audio Driver Version: FMOD Ex 4.44.64 Dullahan: 1.1.1320 / CEF: 3.3626.1895.g7001d56 / Chromium: 72.0.3626.121 LibVLC Version: 2.2.8 Voice Server Version: Vivox 4.10.0000.32327

Packets Lost: 142/8952 (1.6%) June 26 2020 04:07:36

As for the Firestorm.txt file...I'll try to make something similar with the Second Life viewer.

[sl-service-account]

Vulcan Viper commented at 2020-06-26T11:54:00Z

I managed to capture some of the output of the SL Viewer for you, but I can only hope that it contains what you need.

 

[sl-service-account]

Kyle Linden commented at 2020-08-03T17:40:13Z

Hi Vulcan,

So far we have been unable to reproduce this issue, our 3D mouse controls stay functional beyond 2 minutes.

Using the official Second Life release viewer, we default you to HiDPI mode, which you can see increased your resolution to over 5k. Please launch the Second Life viewer and open Me > Preferences > Graphics > Advanced, then untick "Enable support for HiDPI displays" and then click OK until you are out of Preferences. Finally restart the SL viewer.

Does the issue still happen? If yes, then please reopen Me > Preferences > Move & View > Other Devices, then try toggling Enable Joystick to off, then press the Button for SpaceNavigator Defaults, click OK, then toggle Enable Joystick to on.

Does the issue still happen? Please let us know.

Thanks!

[sl-service-account]

Vulcan Viper commented at 2020-08-07T22:49:55Z

I've tried what you suggested with both the SL Viewer and Firestorm and I saw exactly the same thing happening again.

[sl-service-account]

Kyle Linden commented at 2020-11-13T19:11:28Z

Hi Vulcan,

We've had several new viewer updates since you filed this report, with lots of crash fixes and other improvements and are still unable to reproduce this issue.

Please download the latest version of Second Life from https://get.secondlife.com Then let us know if you are still having this problem and if so, please attach all of your Second Life logs, zipped up, to this report. https://community.secondlife.com/knowledgebase/english/how-to-report-a-bug-r224/Section_.3

Press the Info Provided button when you have updated this report.

Thanks!

[sl-service-account]

Vulcan Viper commented at 2020-11-14T19:36:57Z

Hi Kyle,

Long story short... The 3Dconnexion driver I had to update to is a Beta version. It functions either badly or not at all. It looks like I'll have to wait until 3Dconnexion offers a proper version of that driver.