[BUG-229069] Can't see my avi; it's a puff of smoke for over 24 hours.

[sl-service-account]

What just happened?

I can't see my avi; it's a puff of smoke.

What were you doing when it happened?

I logged on, can't see my avi; wasn't doing anything.

What were you expecting to happen instead?

See my avi.

Other information

Nope.

Original Jira Fields

| Field | Value | | ------------- | ------------- | | Issue | BUG-229069 | | Summary | Can't see my avi; it's a puff of smoke for over 24 hours. | | Type | Bug | | Priority | Unset | | Status | Closed | | Resolution | Contact Support | | Created at | 2020-07-11T20:59:14Z | | Updated at | 2020-07-13T17:22:29Z | ``` { 'Build Id': 'unset', 'Business Unit': ['Platform'], 'Date of First Response': '2020-07-13T03:58:12.821-0500', "Is there anything you'd like to add?": 'Nope.', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': "I can't see my avi; it's a puff of smoke.", 'What were you doing when it happened?': "I logged on, can't see my avi; wasn't doing anything.", 'What were you expecting to happen instead?': 'See my avi.', 'Where': 'http://maps.secondlife.com/secondlife/Sandbox%20Cordova/135/158/27', } ```

[sl-service-account]

Chaser Zaks commented at 2020-07-13T08:58:13Z

Hello! This can happens from time to time. The reason for it is that an required attachment is either: A) Missing/not attached, B) Not loading properly. A quick an easy fix is to go to "Avatar -> Choose An Avatar" and load a default avatar from there, then re-load your outfit again(replacing the default avatar), or remove the attachments you do not need and re-attach what you were wearing. Alternatively, you can create the following from the "New Body part" menu when right clicking a new folder and wear each of them:

• A shape
• A skin
• Some hair

• Some eyes

  If option 2 does not work, you may need to do option 1.

  If neither options work, you can force your avatar to the default test characters. To do this, press CTRL + ALT + Q, a new option menu should appear saying "Developer" (It'll be after 'Help" on the same bar as "Avatar", "Comm", "World", "Build", etc). From there, go to Developer -> Avatar -> Character Tests -> Test Male (or Test Female if you would like, it doesn't matter which). This should fix the issue if it is of the common issue.

I suggest disabling the developer menu when done: Debug features can be fun, but messing around with the settings in there if you do not know what you are doing can cause unexpected side effects, including viewer crashes(I.E.: Force an error). If you wish to disable this, simply press CTRL + ALT + Q to toggle it back off.

[sl-service-account]

Kurt Linden commented at 2020-07-13T17:22:29Z

Jira is not for 1:1 personal technical support and is therefore not able to provide one to one support in a timely manner. For account related issues, please contact support directly at https://support.secondlife.com/ and choose from either Submitting a Support Case, Live Chat or Phone Support depending on your account type.

• For assistance from other Residents see SL Answers at https://community.secondlife.com/forums/forum/109-answers/ and click Ask a Question (faster)

• For assistance directly from Linden Lab Support, file a ticket at  https://lindenlab.freshdesk.com/support/tickets/new by filling in the form and clicking Submit. (slower)