sl-service-account
commented
3 years ago Kyle Linden commented at 2021-02-09T18:28:53Z
Hi WrenNoir,
May we please have a copy of all your logs from a viewer session when this issue happens?
Exit that session and before relaunching the viewer, zip up your viewer logs folder and attach it to this issue using More Actions -> Attach files. This page tells you where to find the logs folder: http://community.secondlife.com/t5/English-Knowledge-Base/How-to-report-a-bug/ta-p/733545#Section_.3
Please press the Info Provided button when ready.
Thanks!
What just happened?
I have been selling shapes since 2017. This error started occurring since September 2020 and it is incredibly worrisome. I have had at least 5 shapes that are no longer retrievable with the following error message: "Failed to find body part named {wren's nest} Mayte Proportional for Catwa MajerSOFT in the database." (after a recent crash, this also became the case for the eyebrows I was wearing).
HOWEVER, the shape can be copied and boxed and is not greyed out in inventory. It CAN be 'worn' from the Outfits folder but it does not actually appear inworld. It CANNOT be 'worn' from inventory and results in receiving error message.
This particular shape was created yesterday. Fine when I wore it today, but it was no longer accessible after a crash from a busy region. (I am not sure if the previous 4 shapes were also missing following a crash).
The biggest concern for me (as a shape seller) is that the shape remains in inventory, can be copied and boxed for sale.
I do not have Iolo System Mechanic Pro installed ( as suggested in BUG 224955) I am not able to go to the Testylvania region to pick up a shape nor am I running iCloud ( as suggested in BUG-9487 from 2015)
I have gone go Preferences and cleared Inventory cache, but the problem persists.
The problem initially occurred while using the latest Firestorm viewer, but is replicated in the SL viewer.
[ADDENDUM: as of this moment and after the last crash I created a new body shape and new hair body part. I was able to edit both, but at some point both 'failed' to be found. No crash was involved nor relogging. I created new body parts again and again they didn't 'stick'. I copied a shape that does work to test and the copy also had a 'failed to find' message ...I followed all 4 parts of the instructions here: [https://wiki.firestormviewer.org/failed_to_find_in_database] deleted the shapes, then copied shapes that work and the copies eventually returned this failed message]. I eventually just made new shapes and hair from absolute scratch
What were you doing when it happened?
It happened subsequent to a crash this time. Not sure the previous 4 times if a crash was involved.
What were you expecting to happen instead?
the shape to be available. Or if missing from inventory to not be listed, copyable, or boxable.
Other information
This is incredibly serious to me and my reputation as a business in SL if I start selling shapes that I may not have realized were borked.
Attachments
Original Jira Fields
| Field | Value | | ------------- | ------------- | | Issue | BUG-230188 | | Summary | Avatar Shapes failing to load e.g. (Missing/corrupt shape in inventory) | | Type | Bug | | Priority | Unset | | Status | Needs More Info | | Resolution | Unresolved | | Reporter | WrenNoir Cerise (wrennoir.cerise) | | Created at | 2021-02-06T12:55:08Z | | Updated at | 2021-02-23T17:18:54Z | ``` { 'Build Id': 'unset', 'Business Unit': ['Platform'], 'Date of First Response': '2021-02-09T12:28:53.467-0600', "Is there anything you'd like to add?": 'This is incredibly serious to me and my reputation as a business in SL if I start selling shapes that I may not have realized were borked.', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'I have been selling shapes since 2017. This error started occurring since September 2020 and it is incredibly worrisome. I have had at least 5 shapes that are no longer retrievable with the following error message: "Failed to find body part named {wren\'s nest} Mayte Proportional for Catwa MajerSOFT in the database."\r\n\r\nHOWEVER, the shape can be copied and boxed and is not greyed out in inventory. It CAN be \'worn\' from the Outfits folder but it does not actually appear inworld. It CANNOT be \'worn\' from inventory and results in receiving error message.\r\n\r\nThis particular shape was created yesterday. Fine when I wore it today, but it was no longer accessible after a crash from a busy region. (I am not sure if the previous 4 shapes were also missing following a crash).\r\n\r\nThe biggest concern for me (as a shape seller) is that the shape remains in inventory, can be copied and boxed for sale. \r\n\r\nI do not have Iolo System Mechanic Pro installed ( as suggested in BUG 224955)\r\nI am not able to go to the Testylvania region to pick up a shape nor am I running iCloud ( as suggested in BUG-9487 from 2015)\r\n\r\nI have gone go Preferences and cleared Inventory cache, but the problem persists.\r\n\r\nThe problem initially occurred while using the latest Firestorm viewer, but is replicated in the SL viewer. \r\n\r\n', 'What were you doing when it happened?': 'It happened subsequent to a crash this time.\r\nNot sure the previous 4 times if a crash was involved.', 'What were you expecting to happen instead?': 'the shape to be available. Or if missing from inventory to not be listed, copyable, or boxable.', 'Where': 'http://maps.secondlife.com/secondlife/Bonaire%20Isles/161/72/3002', } ```