sl-service-account
commented
3 years ago Dan Linden commented at 2021-07-09T17:38:33Z
Hi SwIyia.
Try these things and let us know what works. 1) Clear the password field on the viewer, and type it in again. Does it work? 2) Log into your secondlife.com account in a web browser and change your password under Account > Change Password. Does it work? 3) If steps 1 and 2 did not resolve the issue, what antivirus do you have on your computer?
We are not aware of any changes to passwords in the viewer. We cannot see your password and don't want to know what your password is! That said, if you can change your password and find that a certain length of password or special character within the password caused the issue, we would like to know.
If you need assistance with updating your password, please contact support directly at https://support.secondlife.com/ and choose from either Submitting a Support Case, Live Chat or Phone Support depending on your account type.
Thank you, Dan
What just happened?
I'm typing my password correctly but it won't open
What were you doing when it happened?
trying
What were you expecting to happen instead?
I want to be able to login
Other information
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Related
Original Jira Fields
| Field | Value | | ------------- | ------------- | | Issue | BUG-230945 | | Summary | I'm typing my password correctly but it won't open | | Type | Bug | | Priority | Unset | | Status | Needs More Info | | Resolution | Unresolved | | Created at | 2021-07-08T18:54:20Z | | Updated at | 2021-07-09T17:38:40Z | ``` { 'Build Id': 'unset', 'Business Unit': ['Platform'], 'Date of First Response': '2021-07-09T12:38:33.119-0500', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': "I'm typing my password correctly but it won't open", 'What were you doing when it happened?': 'trying', 'What were you expecting to happen instead?': 'I want to be able to login', } ```