[BUG-231219] avat6ar is not loading. F0og.

[sl-service-account]

What just happened?

avatar is not loading . Fog.

What were you doing when it happened?

logged out

What were you expecting to happen instead?

the same

Other information

no

Original Jira Fields

| Field | Value | | ------------- | ------------- | | Issue | BUG-231219 | | Summary | avat6ar is not loading. F0og. | | Type | Bug | | Priority | Unset | | Status | Closed | | Resolution | Contact Support | | Created at | 2021-09-18T23:25:00Z | | Updated at | 2021-09-20T21:23:36Z | ``` { 'Build Id': 'unset', 'Business Unit': ['Platform'], 'Date of First Response': '2021-09-20T14:04:57.900-0500', "Is there anything you'd like to add?": 'no', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'avatar is not loading . Fog.\r\n', 'What were you doing when it happened?': 'logged out', 'What were you expecting to happen instead?': 'the same', 'Where': 'http://maps.secondlife.com/secondlife/Forbidden%20Oasis/144/131/59', } ```

[sl-service-account]

Chaser Zaks commented at 2021-09-20T19:04:58Z

Hello! This can happens from time to time. The reason for it is that an required attachment is either: A) Missing/not attached, B) Not loading properly. A quick an easy fix is to go to "Avatar -> Choose An Avatar" and load a default avatar from there, then re-load your outfit again(replacing the default avatar), or remove the attachments you do not need and re-attach what you were wearing. Alternatively, you can create the following from the "New Body part" menu when right clicking a new folder and wear each of them:

• A shape
• A skin
• Some hair

• Some eyes

  If option 2 does not work, you may need to do option 1.

  If neither options work, you can force your avatar to the default test characters. To do this, press CTRL + ALT + Q, a new option menu should appear saying "Developer" (It'll be after 'Help" on the same bar as "Avatar", "Comm", "World", "Build", etc). From there, go to Developer -> Avatar -> Character Tests -> Test Male (or Test Female if you would like, it doesn't matter which). This should fix the issue if it is of the common issue.

I suggest disabling the developer menu when done: Debug features can be fun, but messing around with the settings in there if you do not know what you are doing can cause unexpected side effects, including viewer crashes(I.E.: Force an error). If you wish to disable this, simply press CTRL + ALT + Q to toggle it back off.

[sl-service-account]

Dan Linden commented at 2021-09-20T21:23:32Z

Hi Darkone,

Please can you try the following:

• Open your inventory and the open your "My Outfits" folder.
• Choose any outfit folder there, right click it -> Replace current outfit. Your avatar should then rez.
• If that does not help then go to Me -> Choose an avatar and pick any of those avatars by clicking on select.

• Does your avatar then rez? If so, you should be able to get dressed in your usual avatar.

  If you are still having problems, please see http://community.secondlife.com/t5/English-Knowledge-Base/Troubleshooting-avatar-appearance/ta-p/1256955

  If you need further help then you should contact LL support directly from: https://lindenlab.freshdesk.com/support/tickets/new Thank you