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[BUG-231593] Missing Prims and land impact #9041

Open sl-service-account opened 2 years ago

sl-service-account commented 2 years ago

What just happened?

Earlier today I was at my Linden home with 1 spare Land impact to which I freed up four more and used one as a physical prim. then I used two more but made them invest prim so it only cost one Li. that left me with three Prims left. I come back in world hours later to find not only the new prim gone But other prims missing as well. All the while the Land Profile says I still only have 3 prims left!?

What were you doing when it happened?

Building in world.

I also had a strange problem in there sandbox. Seems saboteurs are working against SL? Facebook Meta folks maybe? I digress.

I haven't been online for awhile but still paid my premium, now I am questioning that choice. Never in the prior years in SL did I ever have these issues!

What were you expecting to happen instead?

Not this!

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Original Jira Fields | Field | Value | | ------------- | ------------- | | Issue | BUG-231593 | | Summary | Missing Prims and land impact | | Type | Bug | | Priority | Unset | | Status | Needs More Info | | Resolution | Unresolved | | Created at | 2021-12-22T09:01:27Z | | Updated at | 2022-01-05T21:59:11Z | ``` { 'Build Id': 'unset', 'Business Unit': ['Platform'], 'Date of First Response': '2022-01-04T12:38:14.470-0600', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'Earlier today I was at my Linden home with 1 spare Land impact to which I freed up four more and used one as a physical prim. then I used two more but made them invest prim so it only cost one Li.\r\nthat left me with three Prims left. I come back in world hours later to find not only the new prim gone But other prims missing as well. \r\nAll the while the Land Profile says I still only have 3 prims left!?', 'What were you doing when it happened?': "Building in world.\r\n\r\nI also had a strange problem in there sandbox. Seems saboteurs are working against SL? Facebook Meta folks maybe? I digress.\r\n\r\nI haven't been online for awhile but still paid my premium, now I am questioning that choice. Never in the prior years in SL did I ever have these issues!", 'What were you expecting to happen instead?': 'Not this!', 'Where': 'Lily Point ', } ```
sl-service-account commented 2 years ago

Dan Linden commented at 2022-01-04T18:38:14Z, updated at 2022-01-04T19:02:22Z

Hi Rynokat75,

We will need a bit more information to investigate this issue. Please take a screenshot of the area where the missing items should be and attach it to this bug with the More > Attach files button above.

Add the exact location where this bug is by clicking inside the address bar and copying the SLURL and pasting it here.

Please add the information in Help menu > About Second Life to the Environment field of this bug.

Thank you, Dan

sl-service-account commented 2 years ago

Dan Linden commented at 2022-01-05T18:17:16Z, updated at 2022-01-05T21:35:54Z

Would you also try this viewer and see if the objects become visible. https://releasenotes.secondlife.com/viewer/6.4.23.562625.html

Clear the cache and relog after installing it. The viewer cache can be cleared in the Me menu > Preferences > Advanced > Clear Cache button.