sl-service-account
commented
9 years ago Whirly Fizzle commented at 2015-11-02T02:38:44Z
Heya Shirley,
Is the loaction you are having this problem on the set of regions named Chamberlain 1 - Chamberlain 11? I see similar account names to yours with CCNEX/CCNED on the region http://maps.secondlife.com/secondlife/Chamberlain%201/214/97/29, so i think this is the correct place.
From your description it sounds like your whole system is crashing when you are logged into SL, rather then just the viewer crashing - is that correct?
A system crash when logged into SL can have many causes:
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It is possible there is a griefer object rezzed there that is causing the graphics driver to crash, which may cause a full system crash, though that's unlikely tbh. Some parcels on the Chamberlain regions are set so that anyone can rez, which is a bad idea. Those parcels are group entry only but I was able to rez on them by flying up to 50m, then I could rez at ground level by camming down. This makes it more likely there could be graphics crasher objects rezzed there by anyone. Your region owner should probably lock those parcels down to group rez only for safety. If there is a graphics crasher object at that location then its very likey everyone will have at least a viewer crash there. I couldnt see anything like that when I was looking around.
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A system crash could also be caused by the computer overheating. It is not unusual for this to only happen when logged into Second Life because it pushes the system a lot more then most other programs. If you experience a system crash after being logged in roughly the same length of time each session (between 2-15 mins say) then it could be an overheating problem. When a system shuts down due to overheating, usually you will not see a blue screen of death, the monitor will just turn off and you will have to hard reboot the computer. Check the temeperatures on your computer after you have been logged into SL for a couple of mins & see if they are too high.
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Are you getting a blue screen of death (BSOD) when the system crashes? The error message given on the BSOD screen (depending on your operating system) will give a clue as to what's causing the problem. If you do get a BSOD, there are ways you get pretty detailed information about what's causing the fault.
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If you are indeed getting full system crashes, if this just started out of the blue on Wednesday, did you make any change to your computers hardware or software just before the problem started?
Steps to Reproduce
The last time I was just walking down the street. The time before I was in one of the buildings
Actual Behavior
The site is crashing when I am in the Chamberlain world. It started Wednesday and has continued to happen every time I am logged into second life. It happens no matter where I am in the chamberlain world and no matter if I am walking or interacting with people
Expected Behavior
I was expecting to be able to continue to go through the world and learn to navigate so I can be ready to do my class in the upcoming week.
Other information
I am concerned it is going to crash when I am required to be present during classroom time, which will be a huge problem. I have checked my computer and there is nothing on my computer and it only crashes and shuts down my computer when I am in second life
Original Jira Fields
| Field | Value | | ------------- | ------------- | | Issue | BUG-10595 | | Summary | Chamberlain site continually crashing | | Type | Bug | | Priority | Unset | | Status | Needs More Info | | Resolution | Unresolved | | Reporter | ShirleyCCNEX1015 (shirleyccnex1015) | | Created at | 2015-11-02T00:37:25Z | | Updated at | 2017-07-07T15:52:07Z | ``` { 'Business Unit': ['Platform'], 'Date of First Response': '2015-11-01T20:38:44.196-0600', "Is there anything you'd like to add?": 'I am concerned it is going to crash when I am required to be present during classroom time, which will be a huge problem. I have checked my computer and there is nothing on my computer and it only crashes and shuts down my computer when I am in second life', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'The site is crashing when I am in the Chamberlain world. It started Wednesday and has continued to happen every time I am logged into second life. It happens no matter where I am in the chamberlain world and no matter if I am walking or interacting with people', 'What were you doing when it happened?': 'The last time I was just walking down the street. The time before I was in one of the buildings', 'What were you expecting to happen instead?': 'I was expecting to be able to continue to go through the world and learn to navigate so I can be ready to do my class in the upcoming week. ', } ```