sl-service-account
commented
2 years ago Whirly Fizzle commented at 2022-03-18T15:46:11Z, updated at 2022-03-18T15:47:30Z
I can reproduce this on Second Life Release 6.5.4.569309 (64bit), when using Google Authenticator.
2022-03-18T15:43:36Z INFO #LLXMLRPCListener# newview/llxmlrpclistener.cpp(338) Poller::poll : login_to_simulator result from https://login.agni.lindenlab.com/cgi-bin/login.cgi: status Complete, errorcode OK ((done))
2022-03-18T15:43:46Z WARNING #LLLogin# viewer_components/login/lllogin.cpp(259) LLLogin::Impl::loginCoro : Failed to hear from updater, proceeding with fail.login
2022-03-18T15:43:46Z INFO #LLStartup# newview/llstartup.cpp(1061) idle_startup : Login failed, LLLoginInstance::getResponse(): {'Linden_Error_Code':'1-6234a8ad-58aa22b80b0e60412cd4e166','login':'false','message':'Sorry! We couldn
't log you in.
n
nPlease check to make sure you entered the right
n
n * Username (like bobsmith12 or steller.sunshine)
n
n * Password
n
n * Second Factor Token (if enabled)
n
nAlso, please make sure your Caps Lock key is off. If you feel this is an error, please contact support@secondlife.com.','message_args':}
2022-03-18T15:43:46Z INFO #LLStartup# newview/llstartup.cpp(1187) idle_startup : Notification: {'ERROR_MESSAGE':'Login failed.
nSorry! We couldn
't log you in.
nPlease check to make sure you entered the right
n * Username (like bobsmith12 or steller.sunshine)
n * Password
n * Second Factor Token (if enabled)
nAlso, please make sure your Caps Lock key is off.'}
2022-03-18T15:43:46Z WARNING # newview/lltoastalertpanel.cpp(195) LLToastAlertPanel::LLToastAlertPanel : Alert: Login failed.\nSorry! We couldn't log you in.\nPlease check to make sure you entered the right\n * Username (like bobsmith12 or steller.sunshine)\n * Password\n * Second Factor Token (if enabled)\nAlso, please make sure your Caps Lock key is off.
What just happened?
Attempted to log-in with SL MFA viewer 6.5.4.569309, and log-in repeatedly failed via rejection of MFA code.
What were you doing when it happened?
To confirm incorrect typing of log-in credentials was NOT to blame for failure:
(Log-in credentials also work fine on current release viewer (568554), installed separately on my system, and on all TPVs I commonly use (Firestorm. Catznip, Kokua - so do not believe a typing error is the cause of the issue).
To confirm issue appears to be with MFA:
What were you expecting to happen instead?
The viewer / back-end would accept an authentication code and log me into Second Life using MFA viewer.
Other information
Original Jira Fields
| Field | Value | | ------------- | ------------- | | Issue | BUG-231938 | | Summary | MFA RC Viewer rejects authentication code and fails log-in | | Type | Bug | | Priority | Unset | | Status | Closed | | Resolution | Triaged | | Labels | mfa | | Reporter | Inara Pey (inara.pey) | | Created at | 2022-03-18T15:29:22Z | | Updated at | 2022-06-29T16:54:17Z | ``` { 'Build Id': 'unset', 'Business Unit': ['Platform'], 'Date of First Response': '2022-03-18T10:46:10.919-0500', 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'Attempted to log-in with SL MFA viewer 6.5.4.569309, and log-in repeatedly failed via rejection of MFA code. ', 'What were you doing when it happened?': '1. Launched MFA viewer 6.5.4.569309.\r\n2. Entered log-in credentials. \r\n3. Received prompt to enter 6-digit code (via Google Authenticator).\r\n4. Log-in failed.\r\n5. Re-tried 3-4 times, each time with *refreshed* authentication code. All failed.\r\n\r\nTo confirm incorrect typing of log-in credentials was *NOT* to blame for failure:\r\n\r\n1. Launched MFA viewer.\r\n2. Entered user-name with *intentionally incorrect* password - viewer rejected log-in *before* making request for MFA (as I would expect).\r\n\r\n(Log-in credentials also work fine on current release viewer (568554), installed separately on my system, and on all TPVs I commonly use (Firestorm. Catznip, Kokua - so do not believe a typing error is the cause of the issue). \r\n\r\nTo confirm issue appears to be with MFA:\r\n\r\n1. Cleared log-in fields on MFA viewer.\r\n2. re-entered user name and password *correctly*. \r\n3. Received authentication code request.\r\n4. Entered refreshed 6-digit code. \r\n5. Log-in failed. \r\n6. Repeated these steps numerous times, taking care to enter correct password & a refreshed authentication code, all attempts failed. ', 'What were you expecting to happen instead?': 'The viewer / back-end would accept an authentication code and log me into Second Life using MFA viewer. ', } ```