sl-service-account
commented
2 years ago Maestro Linden commented at 2022-10-19T16:39:13Z
To see more details about why the viewer incorrectly shows some friends as offline, could you try the following?:
- Created a new file named
logcontrol-dev.xml, located in the%APPDATA%\FireStorm_x64\user_settingsfolder, containing this text: ```Java- With the Linden SL viewer, the user_settings folder would be located at `%APPDATA%\SecondLife\user_settings` - with this log configuration, the viewer's log should include messages like this whenever a friend appears offline or online: ```Java DEBUG # newview/llcallingcard.cpp(616) processOnlineNotification : LLAvatarTracker::processOnlineNotification DEBUG # newview/llcallingcard.cpp(684) processNotify : Received 1 online notifications **** DEBUG # newview/llcallingcard.cpp(334) setBuddyOnline : Set buddy 2c817cee-bcd4-4c1d-91c1-6d0bd528131a Online - Log in to any region
- If the bug reproduces,
- Note an example friend who correctly appears online in your friends list
- Note an example friend who incorrectly appears offline in your friends list
- Report the exact login time, region name, and both friends' names in this jira
- Attach the viewer log from this session
* With Firestorm, I believe the log file should be at
%APPDATA%\FireStorm_x64\logs\Firestorm.log* With the Linden SL viewer, the correct location would be
%APPDATA%\SecondLife\logs\SecondLife.log
With this information, we should hopefully be able to see what's going wrong with the presence lookup for the bugged friend.
What just happened?
Upon login after the SLS restarts to server 575585 the listof my friends online does not show as set in notifications. Subsequent logins and logouts of my friends show as normal. When I checked my Friends List it is populated as expected.
What were you doing when it happened?
On several Main Server regions, but inintially at my home region, Woods of Heaven
What were you expecting to happen instead?
At login I should see a list of my friends online as notification in local as set in Preferences
Other information
I have contacted several folk who report the same issue following today's restart. I would add that I have so far only seen this issue in the Firestorm Viewer 6.6.3 though others see the same in Linden Viewer 6.6.4.
Attachments
Original Jira Fields
| Field | Value | | ------------- | ------------- | | Issue | BUG-232776 | | Summary | At log in I see only a partial list of my friends online in local chat and in the console | | Type | Bug | | Priority | Unset | | Status | Closed | | Resolution | Not Applicable | | Reporter | Aishagain (aishagain) | | Created at | 2022-10-18T22:04:40Z | | Updated at | 2023-01-27T19:57:59Z | ``` { 'Build Id': 'unset', 'Business Unit': ['Platform'], 'Date of First Response': '2022-10-19T11:39:12.773-0500', "Is there anything you'd like to add?": "I have contacted several folk who report the same issue following today's restart. I would add that I have so far only seen this issue in the Firestorm Viewer 6.6.3 though others see the same in Linden Viewer 6.6.4.", 'ReOpened Count': 0.0, 'Severity': 'Unset', 'System': 'SL Viewer', 'Target Viewer Version': 'viewer-development', 'What just happened?': 'Upon login after the SLS restarts to server 575585 the listof my friends online does not show as set in notifications. Subsequent logins and logouts of my friends show as normal. When I checked my Friends List it is populated as expected.', 'What were you doing when it happened?': 'On several Main Server regions, but inintially at my home region, Woods of Heaven', 'What were you expecting to happen instead?': 'At login I should see a list of my friends online as notification in local as set in Preferences', 'Where': 'http://maps.secondlife.com/secondlife/Woods%20of%20Heaven/91/26/23', } ```