secondlife / viewer

🖥️ Second Life's official client
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Mainline Viewer crashes on launch #800

Closed canny[bot] closed 1 month ago

canny[bot] commented 8 months ago

Attempt to launch SL. Watch the viewer immediately crash. This does not persist in the current beta viewers, but it does seem to be related to some recent (possibly insider) Windows updates and should be considered a high priority. The information pasted into Platform is from one of these beta viewers. Event Viewer shows the following errors. (Edit: The beta only seems to run if launched from the installer. If you attempt to relaunch the viewer, it obfuscates the event viewer logs and only reports an upload to bugsplat. Based on a crash from Firestorm at the same point, it's likely related to MSCTF.dll.)

Faulting application name: SLPlugin.exe, version: 0.0.0.0, time stamp: 0x659dc0e6

Faulting module name: libcef.dll_unloaded, version: 118.4.1.0, time stamp: 0x651cb3d9

Exception code: 0xc0000005

Fault offset: 0x00000000046433f0

https://secondlife.canny.io/admin/board/bug-reports/p/mainline-viewer-crashes-on-launch

canny[bot] commented 8 months ago

This issue has been linked to a Canny post: Mainline Viewer crashes on launch :tada:

Dan-Linden commented 8 months ago

Beq Janus from Firestorm debugged this crash on Firestorm and found that handwriting recognition in Windows was enabled. The test and method of disabling it can be found at this stack overflow link. https://stackoverflow.com/questions/77556770/msctf-dll-complains-an-assertion-failure-has-occurred

akleshchev commented 8 months ago

Is there a bugsplat report for this?

If it's llplugin, can it be this? https://github.com/secondlife/jira-archive-internal/issues/70967

AtlasLinden commented 1 month ago

Closing this as a duplicate of https://github.com/secondlife/jira-archive-internal/issues/70967 which was resolved in Maint W