RGB settings seem to not work - Scar 18 2024

[xSimone]

Rules

• [X] I made myself familiar with the Readme, FAQ and Troubleshooting.
• [X] I understand that, if insufficient information was provided, my issue will be closed without an answer.

What's wrong?

The Scar 18 RGB doesn't seem to work, it is stuck on a normal blue colour, but it is rainbow or whatever I want it to be during bios boot up.

The Dimming Zones toggle doesn't seem to be anywhere either for MiniLED displays, unless this is a hot key I do not know of yet.

How to reproduce the bug?

Not sure how to reproduce this. Fresh install of Win11

Logs

log.txt

Device and Model

Asus Scar 18 G834JZR

Additional information.

NA

Armoury Crate

Never installed

Asus Services

Disabled

Version

148

OS

Latest to date 22631.3007

[xSimone]

Installed Garbagoury Crap(e) and the RGB works.

Going to now reinstall Windows and wait until G-Helper works. :c

[seerge]

@xSimone most probably something has changed for 2024 models in RGB protocol or they have added a new device ID for keyboard :)

Can you check this build (and post a log) ? GHelper.zip

[xSimone]

@xSimone most probably something has changed for 2024 models in RGB protocol or they have added a new device ID for keyboard :)

Can you check this build (and post a log) ? GHelper.zip

No Fix.

log.txt

[seerge]

@xSimone oke, thanks. Can you try this build instead (again with a log) GHelper.zip

If it won't work as well, can you check if https://openrgb.org/ app is able to control backlight modes on your device by any chance?

[xSimone]

Oh I forget to mention yes

G-Helper does allow me to make keyboard brightness go up and down, but not change the RGB itself

If I set a static, it sometimes changes to it when rebooting.

[xSimone]

log.txt

The RGB change the moment I log in,

Seems like G-Helper setting RGB for BIOS, I change it and it works in BIOS, but inside Windows itself it do not work.. ';x

[seerge]

@xSimone i see that you first started a new version (149), but then returned back to old 148. Are you sure that you don't have older app running ?

Also can you check if you have Asus Aura / Lightning services running under Windows -> Services apps ? (it's part of Armoury package, so G-Helper does't stop those services from it's Extra)

P.S. RGB is not set in BIOS. It's set via USB in windows :)

[xSimone]

I'm do not know.. :'c

I'm try to use G-Helper you are link.

OpenRGB do not work :c

[seerge]

@xSimone can you scroll down to letter L, i think there is also one called Lightning service :)

As for the version - just unzip it somewhere, where you don't forget, run (make sure it says 149), and try to switch backlight modes and drag backlight brightness slider under Extra :)

[xSimone]

No Lightning Service :c

[seerge]

@xSimone oke, can you open windows Task Manager and just search for Asus word in search bar? :)

[xSimone]

Still no change with 149, brightness move, timer work, but cannot set different RGB lighting setting. :c

[xSimone]

[seerge]

@xSimone oke! You are clean! :)

Can you download https://openrgb.org/ and check if it's able to set modes?

[xSimone]

Yes I do and do not work. :c

[seerge]

@xSimone oke. Thanks

Then last resort would be actually check what Armoury Crate sends to keyboard (but it's a bit difficult)

1. You will have to install USB Device Monitoring Studio https://www.hhdsoftware.com/device-monitoring-studio
2. Install Armoury Crate (again)
3. Then launch Device Monitoring, pick Asus device form the list, and start recording what is being sent to it.
4. Open Armoury and try to set some modes (like Static or Rainbow)
5. Check what Armoury sends to keyboard, and post it here

[xSimone]

Aw :'c

[seerge]

@xSimone I actually have one more idea to test, before you do that

Check this build (and post a log again)

GHelper.zip

[xSimone]

log.txt

[xSimone]

I think up to here my RGB came back. I didn't have the USB thingy running though.

[seerge]

@xSimone can you try if G-Helper is able to change RGB now ? after it came back ?

(it could be that there is some "wake up" command from AC that is missing)

[xSimone]

Trying to change in Garbageoury Crate just makes the keyboard flicker once, then do nothing. It is stuck on rainbow. ':<

[xSimone]

I'm guess I need update BIOS? :f

[seerge]

@xSimone did you try if G-Helper is able to switch something now ?

Backlight settings are not stored in BIOS :) Did it work out of the box ?

[xSimone]

I'm do not know, because I'm just fresh install moment I receive Laptop. :c

G-Helper do not change anything now.. I will try use USB scan.

[seerge]

@xSimone USB won't help you. If you can't set color in Armoury.

Just enable all asus services (via G-Helper's Extra), restart, make sure all Asus stuff (including Armoury's own services) run in Services, and try to set backlight modes there.

Also, when you set it modes in Armoury, try to "uncheck" Aura Sync (it's different dynamic effects)

[xSimone]

After reboot G-Helper now work, and Garbageoury Crate is still broken

[seerge]

@xSimone ok, so G-Helper is also able to change modes?!

[xSimone]

Yes, but must install Garbageoury Crate first. :c

[xSimone]

log.txt

[seerge]

@xSimone then it means, it's just missing some wake up command from AC.

Can you

1. Stop services from Extra
2. Manually stop / disable all remaining Asus services under Windows -> Services app
3. Restart your laptop (so you have a fresh start with no Armoury stuff running)
4. Check if G-Helper still able to change RGB Modes?

[xSimone]

This?

[seerge]

@xSimone this, and everything starting with Asus / Armoury

[xSimone]

All this?

[seerge]

@xSimone yes, stop ArmouryCrateServce as well, reboot and check if G-Helper can set RGB

[xSimone]

It can set.. it reverted back to rainbow but I set again and it seem to stay. log.txt

[xSimone]

I must sleep, I try later. :c

[seerge]

@xSimone that's strange :) (assuming that Armoury is disabled)

Try to shut down laptop (not reboot) and try again on fresh start. If RGB won't work - it was missing some wake up command

I have added one in this build GHelper.zip

[xSimone]

Humm, I think it is now worse. RGB turned off :c

[seerge]

@xSimone I can't read your thoughts :)

What does off mean ? You can't change brightness ? You can't set RGB modes?

[seerge]

P.S. Based on last logs you have posted, you don't seem to use the right build that I have linked here. It still says 0.148 there.

[xSimone]

I am using 149 at the moment.

What I said before was the RGB turned off, as in, it wasn't working at all. I rebooted however and it is back to static blue, as usual.

I also updated my BIOS to 312, up from 306, but it did not do anything to help.

Save me Seerge! :'c

[xSimone]

G-Helper can still turn brightness up and down, turn off parts of RGB like keyboard, lid, lightbar etc.

Still cannot change colours, still stuck on static blue.

log.txt

If it works when Armoury Crate is installed, maybe dependancy is missing?

Asus Lighting? :<

I check both my Laptops though and neither are using this so maybe wrong.

I have both G814JZ and G814JZR, both fresh install of Win11

If have Discord, would you like to talk more there?

[KillerSnake89]

I can confirm this as well with the strix scar 16 2024 model. I can't change the rgb setting. My keyboard and all other rgb lights stay blue even when trying to change other colors.

[seerge]

@xSimone so even the latest build I have linked, is able to set RGB mode, as soon as you start Armoury Crate service ?

[xSimone]

I think so? Actually, I think G-Helper didn't change still, but Armoury Crate could.

I cannot test as I reinstalled Windows again, I hate Armoury Crate. HATE. :f

[xSimone]

I can confirm this as well with the strix scar 16 2024 model. I can't change the rgb setting. My keyboard and all other rgb lights stay blue even when trying to change other colors.

But when you reboot, or go BIOS it changes yes? But then goes back to solid blue when you login?

[seerge]

@xSimone well, it's confusing, cause before you told opposite

After reboot G-Helper now work, and Garbageoury Crate is still broken

Cause if you could change RGB with G-Helper's mode dropdown, it means that command itself is absolutely correct. And it's only some kind of extra initialization is missing (that AC does on start)

Write your discord ID, i will message you tomorrow (it's 2am here)

[xSimone]

@xSimone well, it's confusing, cause before you told opposite

After reboot G-Helper now work, and Garbageoury Crate is still broken

Cause if you could change RGB with G-Helper's mode dropdown, it means that command itself is absolutely correct. And it's only some kind of extra initialization is missing (that AC does on start)

Write your discord ID, i will message you tomorrow (it's 2am here)

Oh, oops. I must have got mixed up then, G-Helper was maybe working then, because of some driver during install I think I sent picture of the stage

[xSimone]

Not sure why but the colour changed again. I left 'Solid Colour' to a different colour and without me noticing it, it has changed. ':<

log.txt

I changed it to pink now and will wait, then upload new log without any other input