blank updates page

[FluXolo]

Rules

• [X] I made myself familiar with the Readme, FAQ and Troubleshooting.
• [X] I understand that, if insufficient information or no app logs will be provided, my issue will be closed without an answer.

What's wrong?

when clicking the updates tab to check for updates only says " no new updates " and the page is blank and all the drivers are gone.

How to reproduce the bug?

1. Go to Ghelper
2. open updates tab.

Logs

log.txt

Device and Model

Asus TUF Gaming A15 FA507NV

Additional information.

No response

Armoury Crate

Installed

Asus Services

None

Version

0.165 & 0.166

OS

Windows 11 23H2

[seerge]

@FluXolo hello,

It's because G-Helper just takes data from asus API, and apparently it's either just malfunctioning or doesn't have any drivers for your model

https://rog.asus.com/support/webapi/product/GetPDDrivers?website=global&model=FA507NV&cpu=FA507NV&osid=52 https://rog.asus.com/support/webapi/product/GetPDBIOS?website=global&model=FA507NV&cpu=FA507NV

I can't fix anything on the app side, cause data is just not available unfortunately :|

P.S. Is that your reddit post ? :) cause model name is same https://www.reddit.com/r/Asustuf/comments/1c3snqa/why_is_my_the_drivers_and_software_in_ghelper_is/

[seerge]

@FluXolo actually seems like they changed API a bit .. try this build

GHelper.zip

[nathancdy]

@seerge might be related, my 2024 G14 BIOS section in Updates is blank, but the Drivers and Software section is normal.

[seerge]

@nathancdy blank in 0.165 ? or in 0.166 ?

[nathancdy]

@seerge 0.165, but also noticed on the ASUS Website on the Driver Support page for my model it has errors saying 'We don’t currently provide a software utility or drivers for this model.'

Edit: just noticed the notes for the 0.166 update, i'll check it out.

[nathancdy]

@seerge on 0.166 now, the Updates section is blank entirely. Refreshing doesn't make a difference as well. But my guess is because the ASUS Drivers page itself is having problems.

https://rog.asus.com/ca-en/laptops/rog-zephyrus/rog-zephyrus-g14-2024/helpdesk_download/

[seerge]

@nathancdy try this one

GHelper.zip

ASUS just seem to have some issues with their API that just responds nothing sometimes.

But I have noticed that if for cpu param in the url instead of sending a usual model name, you just send random string, or for example add couple of digits - it responds correctly.

Like https://rog.asus.com/support/webapi/product/GetPDBIOS?website=global&model=FA507NV&cpu=FA507NV - returns nothing

https://rog.asus.com/support/webapi/product/GetPDBIOS?website=global&model=FA507NV&cpu=FA507NV66 - returns correct data

So what app will try to do, in case of fail - send a second request with 2 random numbers in the end :) ...

I suspect they have some caching issues on the server.

If it still fails - you can just try to close / open Updates again (as next time random numbers will be different)

[nathancdy]

@seerge I'll wait until the Drivers section on the support page is fixed before trying that build. For my model, it either says it currently has no drivers for the model or the Drivers section is not there entirely. Pretty sure ASUS is just having API problems at the moment.

[seerge]

@nathancdy well .. how does that stop from trying the build ? :|

There is a good chance they won't fix it for a while ...

Just in case I have pushed this changes to 0.166 (as a fallback to get drivers if API fails to respond)

[nathancdy]

@seerge I just think it's because it's not an error related to GHelper directly but just on the side of ASUS with their API.

I did decide on trying the new build though and the Updates page is back to normal :)

[FluXolo]

@FluXolo hello,

It's because G-Helper just takes data from asus API, and apparently it's either just malfunctioning or doesn't have any drivers for your model

https://rog.asus.com/support/webapi/product/GetPDDrivers?website=global&model=FA507NV&cpu=FA507NV&osid=52 https://rog.asus.com/support/webapi/product/GetPDBIOS?website=global&model=FA507NV&cpu=FA507NV

I can't fix anything on the app side, cause data is just not available unfortunately :|

P.S. Is that your reddit post ? :) cause model name is same https://www.reddit.com/r/Asustuf/comments/1c3snqa/why_is_my_the_drivers_and_software_in_ghelper_is/

hey thanks for the fast answer, that is not my reddit post just a coincidence. Just tried the new build and the updates show after refreshing a couple times or sometimes instantly, thx again :)

[seerge]

@FluXolo ok, great.

As I have mentioned above, it seem to be some issues with Asus API. Cause it seem like event heir website sometimes doesn't return drivers / BIOS updates and sometimes does.

I hope they will fix that (as otherwise even website is malfunctioning)

Current tweak that I did should help as a fallback scenario. Closing as completed.