Closed chockokruasan closed 6 months ago
@chockokruasan hello,
G-Helper can only (optionally) set screenpad brightness if you press corresponding hotkeys, it doesn't interact or process touchscreen anyhow, it's handled by windows.
You may want to update / install all latest drivers from Asus, including Asus Touchpad driver and their Hotplug Controller (check this topic for more info https://github.com/seerge/g-helper/discussions/1592#discussioncomment-8343601)
This is purely windows and it's driver's issue / behavior and has nothing to do with G-Helper.
There is nothing app can do here.
Rules
What's wrong?
Found strange issue, when I change GPU mode between "Standard" and "Ultimate" and going to restart, touch screen doesnt work on second screen (screenpad+) and I have a popup message in windows notification area "please restart computer to finishing install new hardware - hid-touch screen...". So I need to restart twice when changing GPU mode. When changing back it happens again. I tried install Armoury Crate to check and there is no this issue when I changing GPU mode in Armoury. Maybe this issue can be happen by screen refresh settings in G-helper, I don't know. I checked on clean installed system.
How to reproduce the bug?
Logs
16.04.2024 3:37:00: App launched: ROG Zephyrus Duo 16 GX650PZ_GX650PZ :0.165.0.0ru-RU 16.04.2024 3:37:00: Matrix control device was not found on your machine. 16.04.2024 3:37:00: NVIDIA GeForce RTX 4080 Laptop GPU 16.04.2024 3:37:00: CPU: 10 - AMD Ryzen 9 7945HX with Radeon Graphics - AMD64 Family 25 Model 97 Stepping 2 16.04.2024 3:37:00: AutoSetting for Online 16.04.2024 3:37:01: BatteryLimit = 80 : OK 16.04.2024 3:37:02: BatteryLimit = 80 : OK 16.04.2024 3:37:02: Eco flag : 0 16.04.2024 3:37:02: Mux flag : 1 16.04.2024 3:37:02: \?\DISPLAY#BOE0BC4#5&124206b9&0&UID512#{e6f07b5f-ee97-4a90-b076-33f57bf4eaa7} DISPLAYCONFIG_OUTPUT_TECHNOLOGY_INTERNAL 16.04.2024 3:37:02: \?\DISPLAY#BOE0BC4#5&124206b9&0&UID512#{e6f07b5f-ee97-4a90-b076-33f57bf4eaa7} \.\DISPLAY1\Monitor0 16.04.2024 3:37:02: Input available: \?\hid#vid_0b05&pid_19b6&mi_00&col01#9&af66d83&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030} 19B6 64 16.04.2024 3:37:02: Miniled: 0 -65536 16.04.2024 3:37:02: NE160QDM-NM4 HDR: False 10 1 False 16.04.2024 3:37:02: USB 19B6|64: 5A-41-53-55-53-20-54-65-63-68-2E-49-6E-63-2E 16.04.2024 3:37:02: Input: \?\hid#vid_0b05&pid_19b6&mi_00&col01#9&af66d83&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030} 16.04.2024 3:37:02: Init 19B6: 5D-B9 16.04.2024 3:37:02: Init 19B6: 5D-41-53-55-53-20-54-65-63-68-2E-49-6E-63-2E 16.04.2024 3:37:02: Mode = 0 : OK 16.04.2024 3:37:02: Init 19B6: 5D-05-20-31-00-1A 16.04.2024 3:37:02: USB 19B6: 5D-BD-01-FF-1F-FF-FF-FF 16.04.2024 3:37:02: AuraMode: AuraRainbow 16.04.2024 3:37:02: USB 19B6: 5D-B3-00-03-FF-00-00-EB-00-00-FF-FF-FF-00-00-00-00 16.04.2024 3:37:02: USB 19B6: 5D-B5-00-00-00 16.04.2024 3:37:02: USB 19B6: 5D-B4 16.04.2024 3:37:02: Miniled: 0 -65536 16.04.2024 3:37:02: NE160QDM-NM4 HDR: False 10 1 False 16.04.2024 3:37:02: Monitor Power On 16.04.2024 3:37:02: Lid Open 16.04.2024 3:37:02: Lid 19B6: 5D-BA-C5-C4-01 16.04.2024 3:37:03: Auto 19B6: 5D-BA-C5-C4-01 16.04.2024 3:37:04: Latest version 0.165.0.0 16.04.2024 3:37:04: PowerLimit C0 (GPU BOOST) = 25 : OK 16.04.2024 3:37:04: PowerLimit C2 (GPU TEMP) = 87 : OK 16.04.2024 3:37:49: GPUMux = 0 : OK 16.04.2024 3:37:52: BatteryLimit = 80 : OK 16.04.2024 3:38:45: ------------ 16.04.2024 3:38:45: App launched: ROG Zephyrus Duo 16 GX650PZ_GX650PZ :0.165.0.0ru-RU. 16.04.2024 3:38:45: Matrix control device was not found on your machine. 16.04.2024 3:38:46: NVIDIA GeForce RTX 4080 Laptop GPU 16.04.2024 3:38:46: CPU: 10 - AMD Ryzen 9 7945HX with Radeon Graphics - AMD64 Family 25 Model 97 Stepping 2 16.04.2024 3:38:46: AutoSetting for Online 16.04.2024 3:38:47: BatteryLimit = 80 : OK 16.04.2024 3:38:48: BatteryLimit = 80 : OK 16.04.2024 3:38:48: Eco flag : 0 16.04.2024 3:38:48: Mux flag : 0 16.04.2024 3:38:48: \?\DISPLAY#BOE0BC4#5&1154c9fb&0&UID4354#{e6f07b5f-ee97-4a90-b076-33f57bf4eaa7} DISPLAYCONFIG_OUTPUT_TECHNOLOGY_DISPLAYPORT_EMBEDDED 16.04.2024 3:38:48: \?\DISPLAY#BOE0BC4#5&1154c9fb&0&UID4354#{e6f07b5f-ee97-4a90-b076-33f57bf4eaa7} \.\DISPLAY1\Monitor0 16.04.2024 3:38:48: Input available: \?\hid#vid_0b05&pid_19b6&mi_00&col01#9&af66d83&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030} 19B6 64 16.04.2024 3:38:48: Miniled: 0 -65536 16.04.2024 3:38:48: NE160QDM-NM4 HDR: False 8 1 False 16.04.2024 3:38:48: USB 19B6|64: 5A-41-53-55-53-20-54-65-63-68-2E-49-6E-63-2E 16.04.2024 3:38:48: Input: \?\hid#vid_0b05&pid_19b6&mi_00&col01#9&af66d83&0&0000#{4d1e55b2-f16f-11cf-88cb-001111000030} 16.04.2024 3:38:48: Mode = 0 : OK 16.04.2024 3:38:48: Init 19B6: 5D-B9 16.04.2024 3:38:48: Init 19B6: 5D-41-53-55-53-20-54-65-63-68-2E-49-6E-63-2E 16.04.2024 3:38:48: Init 19B6: 5D-05-20-31-00-1A 16.04.2024 3:38:48: USB 19B6: 5D-BD-01-FF-1F-FF-FF-FF 16.04.2024 3:38:48: AuraMode: AuraRainbow 16.04.2024 3:38:48: USB 19B6: 5D-B3-00-03-FF-00-00-EB-00-00-FF-FF-FF-00-00-00-00 16.04.2024 3:38:48: USB 19B6: 5D-B5-00-00-00 16.04.2024 3:38:48: USB 19B6: 5D-B4 16.04.2024 3:38:48: Monitor Power On 16.04.2024 3:38:48: Lid Open 16.04.2024 3:38:48: Lid 19B6: 5D-BA-C5-C4-01 16.04.2024 3:38:49: Auto 19B6: 5D-BA-C5-C4-01 16.04.2024 3:38:49: PowerLimit C0 (GPU BOOST) = 25 : OK 16.04.2024 3:38:49: PowerLimit C2 (GPU TEMP) = 87 : OK 16.04.2024 3:38:54: HID Device Event: Checking for new ASUS Mice 16.04.2024 3:39:13: Miniled: 0 -65536 16.04.2024 3:39:13: NE160QDM-NM4 HDR: False 8 1 False 16.04.2024 3:39:15: Latest version 0.165.0.0 16.04.2024 3:39:15: \?\DISPLAY#BOE0BC4#5&1154c9fb&0&UID4354#{e6f07b5f-ee97-4a90-b076-33f57bf4eaa7} DISPLAYCONFIG_OUTPUT_TECHNOLOGY_DISPLAYPORT_EMBEDDED 16.04.2024 3:39:15: \?\DISPLAY#BOE0BC4#5&1154c9fb&0&UID4354#{e6f07b5f-ee97-4a90-b076-33f57bf4eaa7} \.\DISPLAY1\Monitor0 16.04.2024 3:39:15: Miniled: 0 -65536 16.04.2024 3:39:15: NE160QDM-NM4 HDR: False 8 1 False 16.04.2024 3:49:50: HID Device Event: Checking for new ASUS Mice 16.04.2024 3:50:49: HID Device Event: Checking for new ASUS Mice
Device and Model
Zephyrus Duo 16 gx650pz
Additional information.
No response
Armoury Crate
Uninstalled
Asus Services
0
Version
0.165.0
OS
Windows 11 23H2