Keyboard Lightning Doesn't Work Properly

seerge / g-helper

Lightweight Armoury Crate alternative for Asus laptops and ROG Ally. Control tool for ROG Zephyrus G14, G15, G16, M16, Flow X13, Flow X16, TUF, Strix, Scar and other models

https://seerge.github.io/g-helper/

GNU General Public License v3.0

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Keyboard Lightning Doesn't Work Properly #2794

Closed ZhuGene closed 2 months ago

ZhuGene commented 2 months ago

Rules

[X] I made myself familiar with the Readme, FAQ and Troubleshooting.
[X] I understand that, if insufficient information or no app logs will be provided, my issue will be closed without an answer.

What's wrong?

My Laptop Model is Rog Zephyrus G14 GA403UV, Keyboard Lightning Mode Heatmap & Ambient sometimes work and sometimes don't, Other Modes Work.

How to reproduce the bug?

I don't know how to reproduce the bug. The bug appears occasionally. I used "Armoury Crate Uninstall Tool" to uninstall Armoury Crate, and in G-Helper I stopped all ASUS services.

Logs

log.txt

Device and Model

ROG Zephyrus G14 GA403UV

Additional information.

No response

Armoury Crate

Uninstalled

Asus Services

Version

0.177.0

OS

Windows 11 Home Chinese 23H2 22631.3737

seerge commented 2 months ago

@ZhuGene hello,

What exactly do you understand under "doesn't work" ? Does backlight stay in same color or does it go off completely?

I see that you have (or had for most of the time) Asus services running in background. Can you stop them from Extra settings ? And after that check if there any other Asus apps are running in windows Task Manager (just type asus in search there) ?
Do you have windows Dynamic Lighting turned on ? If so - turn it OFF

And after doing that check if your problem still occurs

Thanks

nbsriharsha commented 2 months ago

I have the same problem, the keyboard lighting doesn't work. My Dynamic Lighting is off and I have stopped Asus services, Only Asus monitor control is running.

ZhuGene commented 2 months ago

This can happen regardless of whether I turn off the ASUS service or not. Sorry I should have described the issue more clearly. There are 8 keyboard lightning modes, when I use other modes such as Color Loop, the function works, then if I switch to Heatmap or Ambient, it still stays the effect of the previous mode. The issue happens occasionally, when I have ASUS services running in background. After I stopped the ASUS services, and restart the laptop, the function works again. 2 days have passed and the issue has not been repeated. I'm going to keep watching, and now I want to close the issue. Thank you for helping.

seerge commented 2 months ago

@ZhuGene great