problem G-helper

[SPLiNTER-01]

Rules

• [X] I made myself familiar with the Readme, FAQ and Troubleshooting.
• [X] I understand that, if insufficient information or no app logs will be provided, my issue will be closed without an answer.

What's wrong?

I checked updates from G-helper and installed it still red and ask me to do update again?

How to reproduce the bug?

1- open G-helper 2-check any new updates 3- install new updates which color red 4- download updates and make updates 5- restart laptop 6- still need same update

Logs

7/4/2024 10:10:12 PM: AuraMode: AuraColorCycle 7/4/2024 10:10:12 PM: TUF RGB = B4-02-FF-FF-FF-EB : OK 7/4/2024 10:10:12 PM: Monitor Power On 7/4/2024 10:10:12 PM: BatteryLimit = 80 : OK 7/4/2024 10:10:12 PM: Lid Open 7/4/2024 10:10:12 PM: TUF Brightness = 129 : OK 7/4/2024 10:10:13 PM: TUF Brightness = 129 : OK 7/4/2024 10:10:13 PM: UV: -30 OK 7/4/2024 10:10:13 PM: CPU Temp: 85 OK 7/4/2024 10:16:41 PM: Display configuration changed. 7/4/2024 10:36:12 PM: Display configuration changed. 7/4/2024 10:36:34 PM: Display configuration changed. 7/4/2024 10:39:29 PM: Display configuration changed. 7/4/2024 11:08:07 PM: ------------ 7/4/2024 11:08:07 PM: App launched: ASUS TUF Gaming A15 FA507XI_FA507XI :0.178.0.0en-US. 7/4/2024 11:08:09 PM: Matrix control device was not found on your machine. 7/4/2024 11:08:10 PM: NVIDIA GeForce RTX 4070 Laptop GPU 7/4/2024 11:08:11 PM: CPU: 9 - AMD Ryzen 9 7940HS w/ Radeon 780M Graphics - AMD64 Family 25 Model 116 Stepping 1 7/4/2024 11:08:11 PM: AutoSetting for Online 7/4/2024 11:08:11 PM: BatteryLimit = 80 : OK 7/4/2024 11:08:11 PM: Optimization service is running 7/4/2024 11:08:11 PM: Eco flag : 0 7/4/2024 11:08:11 PM: Mux flag : 1

Device and Model

asus tuf a15

Additional information.

No response

Armoury Crate

Uninstalled

Asus Services

No response

Version

0.179.0

OS

windows 11 23H2

[seerge]

@SPLiNTER-01 hello. Which specific update is marked red? Its not visible neither from screenshot nor from the log that you have trimmed by some reason. So upload full log please

[SPLiNTER-01]

this second time, first was on BIOS and can't update form G-helper and i using flash memory to do update

[SPLiNTER-01]

[seerge]

@SPLiNTER-01 it's just a strange release from asus, it installs but doesn't report correct version.

Check this reddit topic, lots of people have same problem (no matter if they use AC or G-Helper)

So if you have installed it once - just ignore that counter for now, until asus releases one more version of it :)

Thanks

[SPLiNTER-01]

So it's not a problem with my laptop ?

[SPLiNTER-01]

but why when i was trying to update BIOS and after installed can't do update

[seerge]

@SPLiNTER-01 no, problem is that Asus System Control Interface when installed reports a wrong version (check reddit topic i linked)

You have latest BIOS already

[SPLiNTER-01]

thank you <3