Trackapad stop working after last update

seerge / g-helper

Lightweight Armoury Crate alternative for Asus laptops and ROG Ally. Control tool for ROG Zephyrus G14, G15, G16, M16, Flow X13, Flow X16, TUF, Strix, Scar and other models

https://seerge.github.io/g-helper/

GNU General Public License v3.0

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Trackapad stop working after last update #3162

Closed panicoli0 closed 3 weeks ago

panicoli0 commented 3 weeks ago

Rules

[X] I made myself familiar with the Readme, FAQ and Troubleshooting.
[X] I understand that, if insufficient information or no app logs will be provided, my issue will be closed without an answer.

What's wrong?

After last update trackpad stop working. ZRThis is happening on a Asus TUF F15 FX517ZR.

How to reproduce the bug?

Install last update.
toggle trackpad on/off.

Logs

log.txt

Device and Model

Asus TUF F15 FX517ZR

Additional information.

No response

Armoury Crate

Never installed

Asus Services

None

Version

0.191.0

OS

Windows 11 Home 23H2

seerge commented 3 weeks ago

@panicoli0 hello, G-Helper is not a driver it's not handling your trackpad in a first place :)

If you mean hotkey action for FN+F10 then G-Helper emits WIN + CTRL + F24 which is a windows shortcut for touchpad-toggle. You can also check touchpad status in windows settings directly :

And according to the log it works just fine

9/24/2024 1:27:16 PM: WMI event 107
9/24/2024 1:27:16 PM: Touchpad status:1
9/24/2024 1:27:29 PM: WMI event 107
9/24/2024 1:27:30 PM: Touchpad status:0
9/24/2024 1:27:36 PM: WMI event 107
9/24/2024 1:27:36 PM: Touchpad status:1
9/24/2024 1:28:33 PM: WMI event 107
9/24/2024 1:28:33 PM: Touchpad status:0
9/24/2024 1:28:35 PM: WMI event 107
9/24/2024 1:28:35 PM: Touchpad status:1

What exactly is not working for you ?

panicoli0 commented 3 weeks ago

Hey @seerge Thanks for your prompt reply!

Its something related to Ultimate mode. When any of the others modes trackpad works OK.

seerge commented 3 weeks ago

@panicoli0 i think you are just missing a driver, or something happened to it :) Ultimate mode is not related to trackpad.

As I explained above FN+F10 in G-Helper can only toggle touchpad checkbox in windows (if it's ON for you - then everything is good)

Try to install (again) drivers for touchpad and also check windows device manager to see if touchpad device is there and enabled.

Thanks