Switching from Standard to Eco Causing a black screen - Rog Zephyrus G14

AbiramSarvananthan commented 2 days ago

Rules

[X] I made myself familiar with the Readme, FAQ and Troubleshooting.
[X] I understand that, if insufficient information or no app logs will be provided, my issue will be closed without an answer.

What's wrong?

When switching from standard to eco, a black screen occurs flickering two times. Once the screen comes back on, the taskbar is missing and only the apps that are still open remain. If you exit out of all the open apps you end up at black screen, with 4 rectangles in the bottom left corner. You cannot do anything else but if you do Ctrl + Alt + del you are brought to a pop up with sign out options.

How to reproduce the bug?

Occurs almost everytime after you take it off of charge.
(Maybe sometimes after setting balanced to silent)
Go to Ghelper and set GPU mode from standard to eco

Logs

log.txt

Device and Model

ROG Zephyrus G14 GA403UV

Additional information.

When you press CTRL + ALT + DEL in the black screen, the windows loading animation pops up with something along the lines of preparing security, although goes away immediately.

Armoury Crate

Uninstalled

Asus Services

none

Version

0.197.0

OS

Newest windows 11

seerge commented 2 days ago

@AbiramSarvananthan hello,

It looks more like a windows or nvidia driver misbehaviour.

Can you check what Display Mode do you have under Nvidia Control panel? And change it to Optimus there.

If it doesn’t help - try to do a fresh install of the latest GPU drivers from Nvidia website directly? and check Reset to factory defaults during installation.

Thanks

AbiramSarvananthan commented 2 days ago

Right now I have it to automatic select? I just change that to optimus?

seerge commented 2 days ago

@AbiramSarvananthan yes, try that

iyad08 commented 1 day ago

Same happens here on a 2024 G16. It only started happening after updating to 24H2 and updating the intel graphics drivers (not the nvidia ones).

I will note that i used to very rarely have bluescreens when a change occurs to the graphics but since the update i haven't had any.

seerge / g-helper