ProArt Studiobook H7604JV.303 problems

PawDD commented 3 days ago

Rules

[X] I made myself familiar with the Readme, FAQ and Troubleshooting.
[X] I understand that, if insufficient information or no app logs will be provided, my issue will be closed without an answer.

What's wrong?

v0.197.0

Turning MUX to Ultimate and locked my disk :/ So I did need to type in bitlocker key. I didn't even know it was on. I expected this to work same as in Asus app - seamlessly with one restart.
Update shows two updates, when done and restarted it still shows as not done (red). Chipset: ICSS_DCH_Intel_Z_V2.1.10102.0002Sub5_33290.exe and audio: DolbyAPOdriver_DCH_Dolby_Z_V8.426.1225.36_34052.exe

How to reproduce the bug?

Change Standard to Ultimate, reboot (I suppose You need Bitlocker enabled)

Logs

30.11.2024 17:07:23: Intel WLAN Driver PCI\VEN_8086&DEV_7A70&SUBSYS_00948086 22.220.0.4 vs 23.90.0.2 = -1 30.11.2024 17:07:23: Intel UART Driver PCI\VEN_8086&DEV_7A28 30.100.2237.26 vs 30.100.2237.26 = 0 30.11.2024 17:07:23: Intel UART Driver PCI\VEN_8086&DEV_7A7E 30.100.2237.26 vs 30.100.2237.26 = 0 30.11.2024 17:07:23: Intel Thunderbolt Driver PCI\VEN_8086&DEV_1137 1.41.1340.0 vs 1.41.1340.0 = 0 30.11.2024 17:07:23: Intel SPI Driver PCI\VEN_8086&DEV_7A2A 30.100.2237.26 vs 30.100.2237.26 = 0 30.11.2024 17:07:23: Intel Rapid Storage Technology (IRST) Driver PCI\VEN_8086&DEV_09AB 19.5.1.1040 vs 19.5.1.1040 = 0 30.11.2024 17:07:23: Intel Rapid Storage Technology (IRST) Driver PCI\VEN_8086&DEV_A77F 19.5.1.1040 vs 19.5.1.1040 = 0 30.11.2024 17:07:23: Intel I2C Driver PCI\VEN_8086&DEV_7A4C 30.100.2237.26 vs 30.100.2237.26 = 0 30.11.2024 17:07:23: Intel I2C Driver PCI\VEN_8086&DEV_7A4D 30.100.2237.26 vs 30.100.2237.26 = 0 30.11.2024 17:07:23: Intel I2C Driver PCI\VEN_8086&DEV_7A4F 30.100.2237.26 vs 30.100.2237.26 = 0 30.11.2024 17:07:23: Intel I2C Driver PCI\VEN_8086&DEV_7A7C 30.100.2237.26 vs 30.100.2237.26 = 0 30.11.2024 17:07:23: Intel HID Event Filter Driver ACPI\INTC1078 2.2.2.1 vs 2.2.2.1 = 0 30.11.2024 17:07:23: Intel GPIO Driver ACPI\INTC1085 30.100.2237.26 vs 30.100.2237.26 = 0 30.11.2024 17:07:23: Intel Gaussian and Neural Accelerator (GNA) Driver PCI\VEN_8086&DEV_A74F 03.00.00.1457 vs 3.0.0.1457 = 0 30.11.2024 17:07:23: Intel Dynamic Tuning Technology (DTT) Driver ACPI\INTC10A0 1.0.11200.30652 vs 1.0.11200.30652 = 0 30.11.2024 17:07:23: Intel Dynamic Tuning Technology (DTT) Driver ACPI\INTC10A1 1.0.11200.30652 vs 1.0.11200.30652 = 0 30.11.2024 17:07:23: Intel Dynamic Tuning Technology (DTT) Driver ACPI\INTC10A1 1.0.11200.30652 vs 1.0.11200.30652 = 0 30.11.2024 17:07:23: Intel Dynamic Tuning Technology (DTT) Driver ACPI\INTC10A1 1.0.11200.30652 vs 1.0.11200.30652 = 0 30.11.2024 17:07:23: Intel Dynamic Tuning Technology (DTT) Driver ACPI\INTC10A1 1.0.11200.30652 vs 1.0.11200.30652 = 0 30.11.2024 17:07:23: Intel Dynamic Tuning Technology (DTT) Driver ACPI\INTC10A1 1.0.11200.30652 vs 1.0.11200.30652 = 0 30.11.2024 17:07:23: Intel Dynamic Tuning Technology (DTT) Driver ACPI\INTC10A1 1.0.11200.30652 vs 1.0.11200.30652 = 0 30.11.2024 17:07:23: Intel Dynamic Tuning Technology (DTT) Driver ACPI\INTC10A1 1.0.11200.30652 vs 1.0.11200.30652 = 0 30.11.2024 17:07:23: Intel Dynamic Tuning Technology (DTT) Driver ACPI\INTC10A1 1.0.11200.30652 vs 1.0.11200.30652 = 0 30.11.2024 17:07:23: Intel Dynamic Tuning Technology (DTT) Driver PCI\VEN_8086&DEV_A71D 1.0.11200.30652 vs 1.0.11200.30652 = 0 30.11.2024 17:07:23: Intel Converged Security and Management Engine (CSME) Driver PCI\VEN_8086&DEV_7A68 2336.5.2.0 vs 2336.5.2.0 = 0 30.11.2024 17:07:23: Intel Context Sensing Service Driver PCI\VEN_8086&DEV_A71D 2.1.10102.0002 vs 1.0.11200.30652 = 1 30.11.2024 17:07:23: Intel Chipset Driver PCI\VEN_8086&DEV_7A0C 10.1.46.3 vs 10.1.46.3 = 0 30.11.2024 17:07:23: Intel Chipset Driver PCI\VEN_8086&DEV_7A23 10.1.46.3 vs 10.1.46.3 = 0 30.11.2024 17:07:23: Intel Chipset Driver PCI\VEN_8086&DEV_7A24 10.1.46.3 vs 10.1.46.3 = 0 30.11.2024 17:07:23: Intel Chipset Driver PCI\VEN_8086&DEV_7A27 10.1.46.3 vs 10.1.46.3 = 0 30.11.2024 17:07:23: Intel Chipset Driver PCI\VEN_8086&DEV_7A38 10.1.46.3 vs 10.1.46.3 = 0 30.11.2024 17:07:23: Intel Chipset Driver PCI\VEN_8086&DEV_7A3C 10.1.46.3 vs 10.1.46.3 = 0 30.11.2024 17:07:23: Intel Chipset Driver PCI\VEN_8086&DEV_7A3E 10.1.46.3 vs 10.1.46.3 = 0 30.11.2024 17:07:23: Intel Chipset Driver PCI\VEN_8086&DEV_7A48 10.1.46.3 vs 10.1.46.3 = 0 30.11.2024 17:07:24: Realtek Audio Driver INTELAUDIO\FUNC_01&VEN_10EC&DEV_0294&SUBSYS_10431F1F 6.0.9621.1 vs 6.0.9621.1 = 0 30.11.2024 17:07:24: Intel Multiple Voice Assistant (MVA) Driver INTELAUDIO\DSP_CTLR_DEV_7A50&VEN_8086&DEV_0222 01.00.3045.00 vs 10.29.0.9677 = -1 30.11.2024 17:07:24: Dolby Atmos Driver INTELAUDIO\FUNC_01&VEN_10EC&DEV_0294&SUBSYS_10431F1F 8.426.1225.36 vs 6.0.9621.1 = 1 30.11.2024 17:07:25: NVIDIA Graphics Driver PCI\VEN_10DE&DEV_28A0&SUBSYS_299D1043 31.0.15.4680 vs 32.0.15.6614 = -1 30.11.2024 17:07:25: Intel Graphics Driver PCI\VEN_8086&DEV_A788&SUBSYS_16E31043 31.0.101.4255 vs 32.0.101.6299 = -1 30.11.2024 17:07:27: Realtek Card Reader Driver PCI\VEN_10EC&DEV_5261&SUBSYS_202F1043 10.0.22621.21362 vs 10.0.22621.21363 = -1 30.11.2024 17:07:28: ASUS Precision TouchPad Driver HID\ASUE1900&Col02 16.0.0.18 vs 16.0.0.18 = 0 30.11.2024 17:07:28: Intel Bluetooth Driver USB\VID_8087&PID_0033 22.220.0.3 vs 23.90.0.8 = -1 30.11.2024 17:07:28: Intel Bluetooth Driver USB\VID_8087&PID_0033 22.220.0.3 vs 23.90.0.8 = -1 30.11.2024 17:07:28: Lattice AI Extension driver USB\VID_3277&PID_0037&MI_00 3.4.0.0 vs 10.0.26100.2454 = -1 30.11.2024 17:07:28: ASUS System Control Interface v3 ACPI\ASUS2018 3.1.38.0 vs 3.1.38.0 = 0 30.11.2024 17:11:00: Design Capacity: 90005mWh, Full Charge Capacity: 78253mWh, Health: 0,8694294761402144325315260263% 30.11.2024 17:16:54: FnLock = 1 : OK 30.11.2024 17:16:55: FnLock = 0 : OK 30.11.2024 17:17:14: BatteryLimit = 100 : OK 30.11.2024 17:17:16: BatteryLimit = 100 : OK 30.11.2024 17:17:20: Unable to load DLL 'atiadlxx.dll' or one of its dependencies: Nie można odnaleźć określonego modułu. (0x8007007E) 30.11.2024 17:17:20: Hibernate after 3600

Device and Model

ProArt Studiobook H7604JV

Additional information.

I did find and installed this app as I hoped it may give some solution to my power management problems as when OLED screensaver is auto-enabled it turns fans to full speed and stay enabled full speed until rebooted.

Armoury Crate

Uninstalled

Asus Services

6

Version

0.197

OS

W11 21H2

seerge commented 2 days ago

@PawDD hello,

I guess Asus has implemented MUX switch in that way that it needs bitlocker to be turned off (temporarily or permanently). Check other duplicate issue https://github.com/seerge/g-helper/issues/2346 of someone explaining similar behaviour. As on other (ROG, TUF, etc) models MUX doesn’t trigger it.

If you use MUX often- I would just turn bitlocker off on your device.

G-Helper is not able to affect it, and I’m not a fan of adding forced bit locker deactivation in the app as it will made all this machine learning based antivirus algorithms going absolutely crazy about app then.

—-

As for Updates checker, it just shows you a mirror of an Asus website with drivers for your specific model and compares versions with ones locally installed on your system.


30.11.2024 17:07:23: Intel Context Sensing Service Driver PCI\VEN_8086&DEV_A71D 2.1.10102.0002 vs 1.0.11200.30652 = 1

I see that Intel Context Sensing driver installed has version 1.x while one reported online says - it’s 2.x

Most probably Asus is just reporting incorrect version on their website. If you have downloaded and installed it once - you are already good, and can just ignore that.

Thanks

PawDD commented 1 day ago

I guess Asus has implemented MUX switch in that way that it needs bitlocker to be turned off (temporarily or permanently).

Most likely Asus app disables bitlocker temporarily, as I never did anything bitlocker related. I do use MUX as sometimes I need to be more power efficient working remotely. Now that I'm aware how bitlocker works I don't want it to be disabled permanently due to safety reasons. @seerge just consider the issue and how nerve wrecking is the experience of rebooting and getting that blue screen. If you don't want or can't implement managing bitlocker safely I think there should be at least a warning in app "You may need to know Your bitlocker key". Thanks

seerge / g-helper