Cannot control keyboard backlight on GA402XI

seerge / g-helper

Lightweight Armoury Crate alternative for Asus laptops and ROG Ally. Control tool for ROG Zephyrus G14, G15, G16, M16, Flow X13, Flow X16, TUF, Strix, Scar and other models

https://g-helper.com

GNU General Public License v3.0

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Cannot control keyboard backlight on GA402XI #490

Closed tjames192 closed 1 year ago

tjames192 commented 1 year ago

Describe the bug Cannot control keyboard backlight on GA402XI

If I keep ASUS Optimization, keyboard backlight cannot be controlled by Fn + F2/F3, brightness slider in GHelper cannot.
If I disabled ASUS Optimization, both Fn + F2/F3 and brightness slider in GHelper cannot control, but it does show GHelper's OSD.

Clear scenario to Reproduce Steps to reproduce the behavior: Either use control keyboard brightness slider in GHelper app or Fn + F2/F3

Expected behavior Keyboard brightness changed acccording to the setting.

App Logs log.txt

Desktop (please complete the following information):

OS: Windows 10 Pro 22H2 Laptop model G14 GA402XI GHelper 0.67, 0.69, 0.73

Asus software

Armoury crate not installed MyASUS not installed Debloated ASUS Service and tried enabled/disabled ASUS Optimization

seerge commented 1 year ago

@tjames192 if you keep optimization service – it controls brightness from hotkeys. And since it doesn't work for you - i think your problem lays outside of g-helper.

Does checking / unchecking Awake flag under Extra do anything for you?

tjames192 commented 1 year ago

Toggling awake flag does not do anything different for me. It is quite possible that my problem is outside of g-helper since I just did a clean install of windows and drivers.

seerge commented 1 year ago

@tjames192 backlight control via hotkeys should work w/o anything installed, just asus optimization (that was probably installed by windows update).

You may try to do a hard reset, turn off laptop and press-hold power button for 40 seconds. Then boot normally. It should "reset" hardware components, incl keyboard.

Does keyboard blink white when you power on / power off laptop at least?

tjames192 commented 1 year ago

resolved.

Reinstalling the esupport software fixed the backlight issue. re-ran the debloat script

so now its just a matter of figuring out which software needs to be installed.

I'm assuming may be AURA lighting effect add-on. Thanks for the quick response!

seerge commented 1 year ago

@tjames192 aura is for different color backlight modes (from armoury), it's not needed for backlight to work as is. But i'm glad it's resolved.