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seerge / g-helper

Lightweight Armoury Crate alternative for Asus laptops and ROG Ally. Control tool for ROG Zephyrus G14, G15, G16, M16, Flow X13, Flow X16, TUF, Strix, Scar and other models
https://g-helper.com
GNU General Public License v3.0
7.68k stars 266 forks source link

Keyboard brightness not working Zephyrus G15 2022 (GA503RM) #559

Closed JgS7 closed 1 year ago

JgS7 commented 1 year ago

Hi,

First of all, thank you for your program and for all your work :)

I have a Zephyrus g15 2022 (GA503RM). Everything works fine but when I try to change the keyboard brightness (or color, effect, etc) nothing happens.

When I press the Aura key, the order is detected by the program (It changes the effect), but it does not have any actual effect on the keyboard. Same with the brightness up/down keys.

Steps to reproduce the behavior:

  1. Press Aura key (fn+f4 in my case) of brightness keys.
  2. Confirm in G-helper the action.

Expected behavior: The keyboard should change color/effect/brightness, but nothing happens.

Im using windows 11 and I uninstalled Armoury crate with the official uninstaller. Also MyASUS is uninstalled and I used the debloat script.

As an additional information, Im using OpenRGB to control an external mouse and keyboard (logitech). The internal keyboard is detected as an Asus Aura Core Laptop (Asus ROG Strix SCAR 15) (Actually disabled because it doesnt work well). Im also attaching a video and the G-Helper Log.

Thank you!

log.txt

https://github.com/seerge/g-helper/assets/116883652/5fe66ab8-3060-438c-9464-44c42e8bb933

seerge commented 1 year ago

@JgS7 hello, do you have Asus optimization service running? Can it control backlight? Try to uncheck/check backlight checkboxes under Extra menu.

JgS7 commented 1 year ago

@JgS7 hello, do you have Asus optimization service running? Can it control backlight? Try to uncheck/check backlight checkboxes under Extra menu.

Hi, actually Asus optimization service is not running. I also tried checking/unchecking the checkboxes, but nothing :(

seerge commented 1 year ago

@JgS7 and when it's running, does it control backlight ? (you can close g-helper to verify)

JgS7 commented 1 year ago

@seerge Now I tried it with the service running. Still not working (now when I press the brightness keys the screen banner doesnt even appear)

seerge commented 1 year ago

@JgS7 then looks like something with keyboard itself (probably on software side in windows)?

When it was working last time? Can you try armoury or openRGB?

JgS7 commented 1 year ago

@seerge The last time it worked was with Armoury crate. I tried to reinstall it a few days ago and it worked. In openRGB the behavior is "weird". You can change the color using Direct mode, but when you try to save the preset, the program crashes. (Thats why I have it disabled for the keyboard).

seerge commented 1 year ago

@JgS7 well, since even asus optimization service has no effect, then i definitely can't help anyhow. In the log it's clear that app sends payload (with brightness or modes) to keyboard, so it does everything it can .

Try to check device manager, if all USB-HID devices are "ok" there. Try to install AC and check if it will wake it up.

JgS7 commented 1 year ago

Hi, thank you for all your help. The device manager says that everything is working correctly. I installed AC and the keyboard started working as expected. But at the moment of uninstall it... Stopped working :(

seerge commented 1 year ago

@JgS7 that's very stange, as it should work w/o AC too (just on myasus/optimization service)

seerge commented 1 year ago

@JgS7 just in case, can you try this build ?

GHelper.zip

JgS7 commented 1 year ago

@seerge Same, it isnt working log.txt

seerge commented 1 year ago

@JgS7 and this? try to set backlight brightness with hotkeys or slider under Extra GHelper.zip

JgS7 commented 1 year ago

@seerge Same result, not working log.txt

seerge commented 1 year ago

@JgS7 try this one instead.

GHelper.zip

JgS7 commented 1 year ago

@seerge no, it doesnt work log.txt

seerge commented 1 year ago

@JgS7 this is my last attempt (try again to check/uncheck backlight checkboxes under Extra) GHelper.zip

If this doesn't work still (most probably)

Then I would advice to go through all steps since having AC running (at backlight working) till the moment it stops.

If you uninstall AC (using own uninstaller) - backlight should still work (as this is how asus software is designed, asus optimization service can set that)

JgS7 commented 1 year ago

@seerge Nothing, it doesnt work.

I will try to (re)reinstall AC and see if I can touch something to make it work.

Thank you for your help :)

JgS7 commented 1 year ago

@seerge Final feedback from AC: None of the basic effects appears to work, except the Aura Sync. If I have Aura Sync selected, I can use Aura/brightness keys to control the behabior of the keyboard... Something weird.

seerge commented 1 year ago

@JgS7 mb hardware got stuck? try to do a hard reset by turning laptop off, then pressing and and holding power button for 40 seconds then booting normally (it will take a bit longer to boot). It doesn’t touch any data just in case

JgS7 commented 1 year ago

@seerge Looks like its not the case... Still not working. Looks like I have the black sheep... Thank you for all your help and your time :)