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seerge / g-helper

Lightweight Armoury Crate alternative for Asus laptops and ROG Ally. Control tool for ROG Zephyrus G14, G15, G16, M16, Flow X13, Flow X16, TUF, Strix, Scar and other models
https://seerge.github.io/g-helper/
GNU General Public License v3.0
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Backlit Keyboard not working and other fn modes for keyboard #961

Closed eun0115 closed 1 year ago

eun0115 commented 1 year ago

NOTE

Bug reports without clear information or scenario to reproduce and logs from %AppData%\GHelper will be closed without answer. Please respect the time of the developer. Thanks.

Describe the bug backlit keyboard sometimes works, sometimes doesnt. it requires to reboot to work it again

Clear scenario to Reproduce Steps to reproduce the behavior:

  1. Go to G-helper
  2. Click on Laptop Keyboard Modes to change light modes and click extra to change the backlit brightness OR
  3. FN + Arrow up / Down for backlit brightness
  4. FN + Arrow left / right for keyboard light modes

Expected behavior FN + Arrow up / Down for backlit brightness, it didnt work. FN + Arrow left / right for keyboard light modes, it mutes the music instead

App Logs log.txt

Screenshots or screencasts image video

Desktop (please complete the following information):

Asus software Asus Services are stopped No Asus bloats are installed

Additional context Check the attached photo and video

seerge commented 1 year ago

@eun0115 hello, this is the first time i hear about FN + Up/Down changing backlight brightness.

On most devices they emit PgUp/PgDn commands on hardware level.

Can you check what codes do they emit specifically by pressing them and looking into log immediately ? As it's difficult to figure it out now.

eun0115 commented 1 year ago

hi there, it turns out i mapped the wrong keys and fixed it but right now im experiencing the mode is in static but it do strobe mode instead in charging. when i remove the charger, it doesnt light up, i cannot change nor adjust the backlight of the keyboard. the only fix here is restarting which is hassle for me. the bug occurs when it goes to sleep, see the video for the reference.

log.txt

https://github.com/seerge/g-helper/assets/67692232/b2b55515-9a8b-435f-be9d-912ae3b0bdc7

seerge commented 1 year ago

@eun0115 well, from log i see app sets correct backlight payloads every time you try to change it :)

On your video it's actually a "sleeping" animation for keyboard (it's turned on by BIOS when it thinks device is sleeping).

Why BIOS thinks so - i have no idea :) could be some issues with windows/bios, which is in any form not controlled by the app.

Try to reboot or do a hardware reset even https://github.com/seerge/g-helper#how-do-i-do-a-hardware-reset-on-a-laptop

Do you use latest BIOS?

eun0115 commented 1 year ago

i will try the hardware reset, and yes im using the latest bios v313 (or 311 i think). thanks for the help!

eun0115 commented 1 year ago

i just did a hardware reset and ill let you know if the problem still occurs.

eun0115 commented 1 year ago

update:

it still persist. its kind of terrible where backlight cant be useable until it get restarted when it enters to sleep

seerge commented 1 year ago

@eun0115 well, it looks like a hardware issue

Does disabling sleeping animation via Extra settings help?

eun0115 commented 1 year ago

@seerge i tried and it fixes my issue, this might be workaround for this model and for some as well.

seerge commented 1 year ago

@eun0115 ok :) glad it worked out