[BUG] TRASA browser extension stuck

seknox / trasa

Zero Trust Service Access

https://www.trasa.io

Mozilla Public License 2.0

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[BUG] TRASA browser extension stuck #224

Closed dagid4 closed 3 years ago

dagid4 commented 3 years ago

Describe the bug:

TRASA browser extension stuck at "Register your browser" and processing without ever end (I have tried 12 hours). Even when I input bad hostname or not existing user, it is somehow processing and never ends.

Expected behavior:

It should complete as in the tutorial video.

Log file / Code snippet / Screenshots:

Screenshot_320

Scope of issue:

[ ] TRASA codebase
[ ] dashboard
[ ] server
[ ] mobile app
[x] browser extension
[ ] device agent
[ ] website/docs

Versions: Firefox Browser 83.0 (64-bit) TRASA browser extension v1.0

flyinghermit commented 3 years ago

Hi, can you confirm that your workstation OS is windows and that you have installed trasa workstation agent as mentioned here - https://www.trasa.io/docs/device-trust/install-trasa-device-agent ?

I suspect you have not installed workstation agent. Do note that only windows installer is supported at this time. For debian, you can reference this guide - https://github.com/seknox/trasa/tree/master/workstation. Other OS setup should be similar...

dagid4 commented 3 years ago

Hello, I can confirm that used workstation OS is windows. But I didn't know that workstation agent must be used. This could be the problem.

Maybe add a note about the need of the agent installed and used for extension to work in docs.

Thank you for your help, I think you can close the issue.