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sendgrid / docs

Repository of Twilio SendGrid's product documentation.
https://sendgrid.com/docs
MIT License
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"upgrading-your-account" document is incorrect #5878

Closed dulhaver closed 3 years ago

dulhaver commented 4 years ago

Expected content

Unfortunately it is not possible to upgrade your plan by yourself from your account details, because [add an explanation/reason here]. You need to contact suport from within your account and wait for response. Please be aware that this can take some time.

grafik

Actual content

  1. Decide the plan you upgrade to by comparing your current contact storage usage and email sends to the available plans here.
    1. Navigate to your Account Details page, and then click on the Your Products tab.
    2. Under Email API, select Change Plan.
    3. Find the plan you would like to upgrade to and then click Select.
    4. Add your payment information in the popup window and then click Submit. Link to page: https://sendgrid.com/docs/ui/account-and-settings/upgrading-your-account/#upgrade-your-sendgrid-plan
wadethemaker commented 4 years ago

Hi @vrms , I'm sorry you struggled with this issue, but we really appreciate the feedback! We've added this to our internal docs backlog and will hopefully get it resolved shortly. Twilio SendGrid Docs Team

nes123 commented 4 years ago

I want to convert from a free plan to a paying one in the email API. I am the the owner of the account but I keep getting this error message. The support is useless because they are not answering for 4 days already. Very bad experience but I already created templates etc so I am willing to give another try. Can someone help with that?

Screen Shot 2020-05-21 at 18 49 41
wadethemaker commented 4 years ago

Hi @nes123 ,

We're sorry for the delay and hassle. Unfortunately, the documentation team is not able to help with account issues. Do you currently have an open support ticket? If so, we can try to follow up with the support team and get the process moving.

Twilio SendGrid Docs Team

nes123 commented 4 years ago

@astuteape I have an open ticket for several days now...How can we solve this problem ASAP?

wadethemaker commented 4 years ago

Support should be reaching out shortly. Thank you again for your patience.