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sendgrid / sendgrid-python

The Official Twilio SendGrid Python API Library
https://sendgrid.com
MIT License
1.55k stars 714 forks source link

You are not authorized to access SendGrid, please contact Support. #930

Closed ErxrilOwl closed 4 years ago

ErxrilOwl commented 4 years ago

Same issue to other people. Tried contacting the support but it's almost 2 weeks now and no response.

childish-sambino commented 4 years ago

It sounds like your account status might be under review. You should have received a notice in your e-mail with more details.

If you would like to discuss it, please respond to the email you received regarding the notice.

If you cannot find this e-mail, we ask our customers do the following:

  1. Go to support.sendgrid.com
  2. Click on Trouble Logging In
  3. Click "I am having a different log in issue"

To reactivate your account, you may be prompted to outline your sending practices for support to vet and either reactivate or keep closed. Unfortunately, there is not a way around this since this vetting process is put in place by Compliance to prevent bad actors from misusing our product.

Support cannot assist in reactivation of banned accounts.

Hope this helps! Twilio SendGrid Team