eshanholtz
commented
3 years ago @LetianChen
Thanks for submitting a GitHub issue! We are very sorry that you are running into this problem. In order to better serve you, as this does not present itself as a library specific issue, we would like to ask that you reach out to our support team at support.sendgrid.com.
Thank you!
Issue Summary
I'm using inbound parse with my rails 6.0 app to handle customer support emails and I noticed that the "text" parameter is missing from some emails. At this moment all those emails came from the same account.
Here's the "html" parameter from the POST request:
<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><meta http-equiv=Content-Type content="text/html; charset=utf-8"><meta name=Generator content="Microsoft Word 15 (filtered medium)"><!--[if !mso]><style>v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} </style><![endif]--><style><!-- /* Font Definitions */ @font-face {font-family:"Cambria Math"; panose-1:2 4 5 3 5 4 6 3 2 4;} @font-face {font-family:Calibri; panose-1:2 15 5 2 2 2 4 3 2 4;} @font-face {font-family:inherit;} /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {margin:0cm; font-size:11.0pt; font-family:"Calibri",sans-serif;} a:link, span.MsoHyperlink {mso-style-priority:99; color:blue; text-decoration:underline;} pre {mso-style-priority:99; mso-style-link:"HTML \00D6nceden Bi\00E7imlendirilmi\015F Char"; margin:0cm; font-size:10.0pt; font-family:"Courier New";} span.HTMLncedenBiimlendirilmiChar {mso-style-name:"HTML \00D6nceden Bi\00E7imlendirilmi\015F Char"; mso-style-priority:99; mso-style-link:"HTML \00D6nceden Bi\00E7imlendirilmi\015F"; font-family:"Courier New";} .MsoChpDefault {mso-style-type:export-only;} @page WordSection1 {size:612.0pt 792.0pt; margin:70.85pt 70.85pt 70.85pt 70.85pt;} div.WordSection1 {page:WordSection1;} --></style></head><body lang=TR link=blue vlink="#954F72"><div class=WordSection1><div><div id=tw-smenu><p class=MsoNormal style='background:white'><span style='font-size:10.5pt;font-family:"Arial",sans-serif;color:#222222'><br><br><o:p></o:p></span></p></div><div style='margin-left:-12.0pt;margin-right:-12.0pt;text-align:initial;-webkit-box-flex: 1;flex: 1 1 0%;min-width: 0px;display:flex;flex-direction: column' id=tw-target><div id=kAz1tf><div id=tw-target-text-container><pre style='line-height:27.0pt'><span lang=EN style='font-size:12.0pt;font-family:"inherit",serif;color:#222222'>The prizes are 10 cents or more, I ask why I leave with 1 cent on every attempt, without any questions? otherwise, it's great that you pay 1 cent even though I didn't complete it. thank you.</span><span style='font-size:12.0pt;font-family:"inherit",serif;color:#222222'><o:p></o:p></span></pre></div></div></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Windows 10 için <a href="https://go.microsoft.com/fwlink/?LinkId=550986">Posta</a> ile gönderildi</p><p class=MsoNormal><o:p> </o:p></p><div style='mso-element:para-border-div;border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm'><p class=MsoNormal style='border:none;padding:0cm'><b>Kimden: </b><a href="mailto:email-support@mycompany.com">email-support@mycompany.com</a><br><b>Gönderilme: </b>17 Ekim 2020 Cumartesi 23:19<br><b>Kime: </b><a href="mailto:theuser@gmail.com">theuser@gmail.com</a><br><b>Konu: </b>Issue with Survey 9974360</p></div><p class=MsoNormal><o:p> </o:p></p><p>We have already credited your rewards 1 cents. We apologize for any inconvenience.<br>If you have any further problems, please don't hesitate to contact us.</p><p>Please continue to take more surveys and enjoy the rewards.</p><p>Kind regards,<br>The support team</p><p class=MsoNormal><img border=0 width=1 height=1 style='width:.0104in;height:.0104in' id="_x0000_i1025" src="https://u3282683.ct.sendgrid.net/wf/open?upn=KNeGEz9vQZuJE2DR8oY0Uz229aJjrcG3E7Ap5QphaOahhPfU19JJVBhBVvbv1EB8bP3ZK1pWhWoE2LEgWCJlWm1syyfdCjKn3k1nbrCZPJ3fsTwtE0YBn5X-2FgVRhQyWv4uVkX2mQy-2F5SXOCZfJi7-2FSu0QSteQiV7Te3PD8gnR2pLMEGc3YcCwV0lGhjI0l9Kx3LJTbVnBFEJ"></p><p class=MsoNormal><o:p> </o:p></p></div></body></html>Exception/Log
params["text"] is missing, making it hard to get email text content
Expected:
"text" is populated in the payload