Enhancement request - option to disable URL replacement

[ericdesa]

When we send transactional email, URL are replaced to be tracked by sendinblue

It's explained here : https://help.sendinblue.com/hc/en-us/articles/209421325-Why-is-the-URL-of-my-links-different-from-what-I-have-chosen-

However, I would like to disable this feature because :

• some of my clients block these emails
• i already experienced errors because the domaine was temporarily not reachable

[shubhamUpadhyayInBlue]

Hi @ericdesa

Apologies for replying so late. As you correctly pointed to our help article. It is not possible to remove the link tracking. However, I will convey your request further and share an update as soon as I have any.

Happy to help! Shubham

[yogo1212]

We are considering switching to sendinblue and are also facing this issue. We had no problems with server availability, though. One test mail for a MFA token was classified as "potential phishing" for a business client who has multiple logins under their domain.

The plain-text transactional email is converted to HTML automatically and tracking is added. Sending the same email from our old provider (with the tracking added by sendinblue) also results in the phishing warning.

[shubhamUpadhyayInBlue]

Hi @yogo1212 It looks like your case needs a closer look so I would request you raise a support ticket. Steps for that:

• Login to your Sendinblue account
• Visit this link. You will then be redirected to the support ticket creation page.

[ericdesa]

I understand that it's not a prior request, but just to let you know that we are going to leave sendinblue because of that. It's not often, but when our clients can't follow our links when your service is down (like right now) it's a major issue (in addition to the security issue) You can close this request if you want.

[shubhamUpadhyayInBlue]

Hi @ericdesa It is sad that we could not satisfy your needs. If you would like us to cater to your problem in a more personalized way, please raise a support ticket. I am closing this request here. Thanks!

[alterphp]

Hi,

It's so bad you do not consider this request. We can not use mobile application dynamic links with Sendinblue because Android (in some versions) and iOS (in all versions) do not accept redirections on dynamic links.

[alterphp]

Does anyone know another email provider that allows to disable tracking (url rewriting) on specific links ?

[that-one-tom]

Does anyone know another email provider that allows to disable tracking (url rewriting) on specific links ?

Yes, Sendgrid allows this for example on a global level (docs) and also for each link individually through an attribute (docs).

I am currently testing out Sendinblue after lots of positive reviews, but not being able to prevent tracking seems like a major shortcoming compared to other providers for certain transactional messages.

[renatomserra]

We are facing the same issue and support hasnt been able to support us so far. I will have to move providers as we cant afford to have onboarding emails fail for things out of our control

[ChuckJonas]

the link redirect breaks our URL encoding. I think the only reason people use this service is because they have a decent free tier. Otherwise it's a horrible dev experience..

[NateFerrero]

This is currently affecting me and I might have to switch off of Sendinblue for this reason. Links are not preserving the hash component properly.

[wolak88]

That is really unfortunate, due to this being unresolved and support not helping as well we have to leave Sendinblue as well.

[emeren]

That is really unfortunate, due to this being unresolved and support not helping as well we have to leave Sendinblue as well.

same...

[CamParry]

This is also causing issues for our clients, it would be great if there was a way to disable URL replacement for emails. Currently when a link is clicked it just goes to a white page and takes anywhere between 5-20 seconds before the page redirects, and users have interpreted this as being broken.

[alisommartins]

i'm facing HTTP 404 for this links, i'm just looking for some option to disabled click tracking, but nothing was found

[Yeronimo]

Is there any news on this? For example we are using a Table of Contents in our newsletter (transactional/smtp emails), with links to anchors, to the links are something this: #anchor1

Send in blue makes it into their tracking link, which in turn gets picked up by email protect like so: https://linkprotect.cudasvc.com/url?a=https%3a%2f%2fr.sendermail%2ftr%2fcl%2fNscx8J8HHIshbuY0NrHkDjjjFwmN1231313SoK0pVKQc8VZ3bfIHvPrg4-keiSk7v1QhICsz0mTcLK_KMCM-jQ4WNOBaWirGhuLl_y3jNcYeiGJ83ccmDh1Xqso8UeUpEwG_13123123Aa62-dmStx6cB2eTS1H3Zqg2kxWPd829Xd5jIDJ0Q6f1h-qPhIZf5yxq0tuE6&c=E,1,9wr_7WVzTuNLl6ULCXo0QRpaCdDxjC79ouTD-TIy60_hodEb1upXCbgIuJAd4QVojJPY8OzAfKxtbJMe6GII8iV52xERex2yXiwwEVFiWH5H_sEatqfnG8CLHA,,&typo=1

So now these anchors of course won't work. Is there a way around this?

[erimfranci]

I got link tracking turned off by contacting the Sendinblue customer support. They ask you whether you want to disable link tracking for campaigns or transactional emails or both. Hope it helps!

[Yeronimo]

I got link tracking turned off by contacting the Sendinblue customer support. They ask you whether you want to disable link tracking for campaigns or transactional emails or both. Hope it helps!

I need to be able to disable certain links in an e-mail, so not a solution for me. What did work was changing the anchor from:

<a href='#anchor1'>Go to anchor 1</a>

To this, so adding spaces around the = :

<a href = '#anchor1'>Go to anchor 1</a>

[IanBod]

We will need tracking turned off as we are creating a specialised CRM and we will be generating our own tracking solution on a per-client basis. I shall contact Send In Blue and see what they can do. Thanks to those who have reported back on this.

[mhaarmann]

This article says, it is not possible to turn off the tracking (anymore): https://help.sendinblue.com/hc/en-us/articles/209421325?input_string=turn+of+link+tracking So there is no way around it? The workaround with adding spaces around the equal signs does not work for me.

[Hemligg]

You should really make sure to implement a way to turn off the redirection links. Especially since it obviously can happen that the redirection links will stop working as they just have. And now we can only pray it won't take long to fix the issue. But so far more than an hour has past since they stopped working. :/

[haywirez]

Not having the option to disable replacement is crazy—how do you expect people to use your service for transactional password reset emails?

[matteocontrini]

Confirming that you can contact support and request to disable open and/or link tracking on transactional and/or marketing emails.

No clue why this isn't simply an option like with every other email service.

[christophostertag]

Is there already a solution for this problem? Some of our subscribers are getting messages that the url is fraud.

I would prefer to just set utm parameters instead.

[m14e]

I contacted Brevo and they were not able to turn off link replacement.

I'm looking for a new SMTP provider now - preferably one with servers in the EU or Canada; suggestions are welcome.

[matteocontrini]

@m14e what did you ask exactly? They managed to do that without insisting when I asked in July.

(For alternative services, we're off-topic here so I posted some thoughts here if anyone's interested.)

[sergomet]

any updates? having the same problem.

[MrJibus]

Same problem here. I contacted Brevo, and they denied my request.

I tried to insist, but this was their answer :

Unfortunately, the decision from our Compliance team is final and they won't be turning off the link tracking.