nestordavalos
commented
1 month ago This issue is likely occurring due to a misconfiguration during the connection setup. I recommend deleting your Evolution instance as well as the corresponding inbox in Chatwoot, and then trying to set it up again from scratch.
Please ensure all settings are correctly applied when reconnecting, as even small misconfigurations can prevent the collection of old messages.
Let me know if you need further guidance through this process.
Describe the bug
I've connected Chatwoot-N to Whatsapp Business using Evolution API 2 and ask for it to bring previous messagens. However, it does not collect old messages. What can be wrong?
I have all the settings correctly in Evolution API 2, apparently.
Using Chatwoot-N 3.13.6 Evolution API 2.1.2
To Reproduce
Error message is "Something went wrong in importing messages"
Expected behavior
No response
Environment
app.chatwoot.com
Cloud Provider
Other [please specify in the description]
Platform
Browser
Operating system
No response
Browser and version
No response
Docker (if applicable)
sendingtk/chatwoot:latest
Additional context
No response