It takes a long time to find a file or media sent or received in a chat, as we have to scroll through the entire conversation to find a specific file or media exchanged with the contact, and to download all or some of the files.
Describe the solution you'd like
Centralize the chat midia/files at the "conversation information" field, or creat an specific field for this, maybe at the same place where are dashboard apps, right next to the "messages".
It would be better if the files remain vinculated to all conversations with the contact (in case the chat is resolved, the files would remain at the "conversation workspace").
Other interesting feature is the possibilite to select some or all files to download in bulk.
It takes a long time to find a file or media sent or received in a chat, as we have to scroll through the entire conversation to find a specific file or media exchanged with the contact, and to download all or some of the files.
Describe the solution you'd like Centralize the chat midia/files at the "conversation information" field, or creat an specific field for this, maybe at the same place where are dashboard apps, right next to the "messages".
It would be better if the files remain vinculated to all conversations with the contact (in case the chat is resolved, the files would remain at the "conversation workspace").
Other interesting feature is the possibilite to select some or all files to download in bulk.