Change CSAT Survey Text

Is your feature or enhancement related to a problem? Please describe.

I would like to propose a feature that allows administrators to customize the text displayed on the Customer Satisfaction (CSAT) survey. Currently, the CSAT survey text is static and does not offer any flexibility for customization. This feature would greatly enhance the user experience by allowing organizations to tailor the survey wording to better fit their brand voice or to meet specific communication needs.

Describe the solution you'd like

Add a customizable text field in the CSAT settings where administrators can edit the survey text.
Ensure that both the question and the optional thank you message can be modified.
Allow for multi-language support, enabling administrators to customize the text for different locales.
Provide a default option to revert to the original text if necessary.

Describe alternatives you've considered

Enhances the user experience by enabling more personalized and brand-aligned communication with customers. Supports better engagement by allowing text that is more culturally or contextually relevant to the target audience. Provides flexibility for businesses to experiment with different messaging to improve response rates and customer satisfaction.

Additional context

The feature should be easy to use and accessible through the Chatwoot admin interface.
It should include proper validation to prevent any formatting issues.
If possible, the feature should allow for some level of text formatting (e.g., bold, italic) to highlight key points.

Conclusion:

Introducing a customizable CSAT text field would empower organizations using Chatwoot to enhance their customer interactions and increase the effectiveness of their CSAT surveys. I believe this feature aligns with Chatwoot's mission of providing a customizable and user-friendly customer communication platform.

sendingtk / chatwoot