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sensu-plugins / sensu-plugins-opsgenie

Sensu plugins for OpsGenie
http://sensu-plugins.io
MIT License
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opsgenie -- failed to create incident #25

Open adejesus-mt opened 6 years ago

adejesus-mt commented 6 years ago

Hello All,

I have been wracking my brain for too long on this project. I am attempting to hook in OpsGenie as a handler as well as integrate alerting through OpsGenie Dashboard and mobile app. I have the following errors pop up on the sensu-server.logs regarding the creation of events:

{"timestamp":"2018-01-05T19:22:56.756654+0000","level":"info","message":"handler output","handler":{"type":"pipe","command":"/usr/local/share/gems/bin/handler-opsgenie.rb","name":"opsgenie"},"event":{"id":"2a615c3a-de55-4f03-91b0-a5aab2d0fd60"},"output":["opsgenie -- failed to create incident -- host_alias/app_scriptname\n"]}

Whats the procedure to figure out whats going on here? I have not been able to find anything online.

In addition. On the OpsGenie Dashboard how do we go about creating Alerting Fields? I was. told by support to use Dynamic Fields but i have no idea what kind of parameters we are supposed to use for sensu -> opsgenie.

Any assistance would be appreciated.

Thanks!

jwatroba commented 6 years ago

Just ran into this as well, it looks like it might be message size limit for the OpsGenie API. If the message is over 130 characters it fails to create the alert. https://docs.opsgenie.com/docs/alert-api#section-create-alert

majormoses commented 6 years ago

Ouch that is an annoying limitation, are you using a custom template? If so I am wondering what the actual response code back was and if we can rescue and attempt applying standard template if the custom fails.

jwatroba commented 6 years ago

I tried to replicate this behavior on a test system by having event messages over the limit but was not able to replicate the issue. I've added some some logging to the opsgenie.rb on my production system to try to catch this when it happens next but haven't had the troublesome events occur yet. Once I get some logging on some failed attempts I'll reply back to this with what I find.

majormoses commented 6 years ago

Thanks, ya I don't use it myself so anything you can give to help us understand what is going on is appreciated.