Closed NateSkiles closed 1 week ago
https://blog.google/products/shopping/google-tools-summer-sales-2024/
It appears Google announced these updates a couple weeks ago and is now phasing them into production.
Is this something that customers can or should mitigate themselves?
https://blog.google/products/shopping/google-tools-summer-sales-2024/
It appears Google announced these updates a couple weeks ago and is now phasing them into production.
@JustZakary I didn't see any mention of the 'gl' parameter in that release, am I missing it?
Is this something that customers can or should mitigate themselves?
@chrisrosner we are working to develop a fix for this. In the meantime, customers may be able to avoid this issue by using a gl
parameter other than us
.
@JustZakary I didn't see any mention of the 'gl' parameter in that release, am I missing it?
The issue is most likely not about the gl
parameter directly. My guess is that these updates have only ben released in the US so far. Indicating a county other than US using the gl
parameter may help to avoid the new layout and therefore avoid the errors.
Another user reached out regarding this issue:
Another customers reached out to us.
Another user reported this:
Another user reported this:
Thank you, everyone, for your patience and understanding. We apologize for the inconvenience and are working as fast as possible to update our parsers to support the new gl=us
layout.
In the meantime, we have released a patch that will return an alternative mobile layout when the gl=us
parameter is used.
Thank you for the quick patch. It looks like these are mobile results, and so the image thumbnails are coming back very very small (ie, https://encrypted-tbn0.gstatic.com/shopping?q=tbn:ANd9GcTt88PN2g55XA97H1tRDx8PaRzIUq-Rgn0xJJv8y4l8jwRFWN_b_vOmj6LtIaHe0XsHu5wnYom_HenTl-B4UsbFoJO8fBdHrot_ltwuzw&usqp=CAE) ... do anyone know if there is a way to modify the thumbnails to get the larger size?
Thanks for the patch. We're seeing some queries return shopping_results
where some results include the full data set and others are missing things like product_id
, rating
, reviews
, etc.
Another customer with this issue:
Are there any updates or ETA on this situation? We have a platform thats been down and we cannot leverage the mobile solution you currently have in place due to the low-fidelity images.
We have deployed a fix for this. The results for desktop are now present:
Before:
After:
We are not closing the issue to see if the solution applies to all the queries. We would be grateful if you let us know.
Working as expected for us, but will keep testing throughout the day.
My testing shows this is working correctly. Thanks,
One of our customers reported a strange issue where no results are returned for some searches, but looking at the page layout, it seems that the issue might potentially be with Google itself? @tanys123 @kagermanov27 do you think these are relevant to this thread or should this be a separate issue or not issue at all on our side?
Inspect 1 | Inspect 2 | Inspect 3 | Inspect 4 | Inspect 5 | Inspect 6
One of our customers reported a strange issue where no results are returned for some searches, but looking at the page layout, it seems that the issue might potentially be with Google itself? @tanys123 @kagermanov27 do you think these are relevant to this thread or should this be a separate issue or not issue at all on our side?
We have deployed another fix for this. New server errors are now passed in favor of searches with results.
Due to a layout change on the Google Shopping page, the Google Shopping API is regularly returning empty results for searches using
gl=us
.Testing with other country parameters seems to be unaffected at this time:
Playground | Insepct | Intercom