This application provides a set of Lambda functions, which are available within your Amazon Connect instance after provisioning the instance with your Service Cloud Voice contact center. You can use these Lambdas in Amazon Connect contact flows.
Change | Applicable Telephony Models
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Updated the Resource section of the IAM policy with a resource arn that applies to an existing Amazon Connect instance integrated by Salesforce. To identify IAM policy resources owned by Salesforce Service Cloud Voice, we tagged them with "resourceowner" :"scv".SeeConfigure AWS Identity and Access Management (IAM) Role for VoiceUse an Existing Amazon Connect Instance Integrated by Salesforce.Service Cloud Voice: Amazon Connect Role and Provisioning Policies | Service Cloud Voice with Partner Telephony from Amazon Connect
Available Date: Starting on January 12, 2024
This version includes these changes.
Change
Applicable Telephony Models
Updated the Resource section of the IAM policy with a resource arn that applies to an existing Amazon Connect instance integrated by Salesforce. To identify IAM policy resources owned by Salesforce Service Cloud Voice, we tagged them with "resourceowner" :"scv".
See
[Configure AWS Identity and Access Management (IAM) Role for Voice](https://help.salesforce.com/s/articleView?id=sf.voice_ac_iam_role.htm&type=5&language=en_US)
[Use an Existing Amazon Connect Instance Integrated by Salesforce](https://help.salesforce.com/s/articleView?id=sf.voice_pt_amazon_connect.htm&type=5&language=en_US).
[Service Cloud Voice: Amazon Connect Role and Provisioning Policies](https://help.salesforce.com/s/articleView?id=000981150&type=1&language=en_US)
Service Cloud Voice with Partner Telephony from Amazon Connect
Available Date: Starting on January 12, 2024
This version includes these changes.