Open dschueler opened 4 months ago
I am also getting this error. The URL used to post to Salesforce seems to be using the S3 object ARN:
/voiceCalls/13e36ed6-cbca-4dc6-b122-09a96f046df2/postConversationEvents
Which is captured in the metadata field for the S3 object. Is this how the relationship between voice call record and AWS S3 Objects are managed?
Lambda Log shows:
"baseURL": "https://{{removed}}.my.salesforce-scrt.com/telephony/v1", "data": "{\"service\":\"AmazonConnectContactLens\",\"events\":[{\"type\":\"IntelligenceSignal__OverallSentimentScore\",\"value\":\"0\",\"startTime\":1724432183752,\"endTime\":1724432240522,\"participant\":\"AGENT\"},{\"type\":\"IntelligenceSignal__OverallSentimentScore\",\"value\":\"0\",\"startTime\":1724432183752,\"endTime\":1724432240522,\"participant\":\"CUSTOMER\"},{\"type\":\"IntelligenceSignal__Sentiment\",\"value\":\"0\",\"startTime\":1724432191037,\"endTime\":1724432192507,\"participant\":\"AGENT\"},{\"type\":\"IntelligenceSignal__Sentiment\",\"value\":\"0\",\"startTime\":1724432200637,\"endTime\":1724432201067,\"participant\":\"CUSTOMER\"},{\"type\":\"IntelligenceSignal__Sentiment\",\"value\":\"0\",\"startTime\":1724432201767,\"endTime\":1724432201847,\"participant\":\"CUSTOMER\"},{\"type\":\"IntelligenceSignal__Sentiment\",\"value\":\"0\",\"startTime\":1724432204287,\"endTime\":1724432204297,\"participant\":\"CUSTOMER\"},{\"type\":\"IntelligenceSignal__Sentiment\",\"value\":\"0\",\"startTime\":1724432212277,\"endTime\":1724432214867,\"participant\":\"AGENT\"},{\"type\":\"IntelligenceSignal__Sentiment\",\"value\":\"0\",\"startTime\":1724432227597,\"endTime\":1724432232227,\"participant\":\"AGENT\"}]}", "env": {}, "headers": { "Accept": "application/json, text/plain, */*", "Accept-Encoding": "gzip, compress, deflate, br", "Authorization": "Bearer {{REMOVED }}", "Content-Length": "1085", "Content-Type": "application/json", "Telephony-Provider-Name": "amazon-connect", "User-Agent": "axios/1.6.4" }, "maxBodyLength": -1, "maxContentLength": -1, "method": "post", "timeout": 0, "transformRequest": [ null ], "transformResponse": [ null ], "transitional": { "clarifyTimeoutError": false, "forcedJSONParsing": true, "silentJSONParsing": true }, "url": "/voiceCalls/13e36ed6-cbca-4dc6-b122-09a96f046df2/postConversationEvents", "xsrfCookieName": "XSRF-TOKEN", "xsrfHeaderName": "X-XSRF-TOKEN" }, "message": "Request failed with status code 403", "name": "AxiosError", "stack": "AxiosError: Request failed with status code 403\n at settle (/opt/nodejs/node_modules/axios/dist/node/axios.cjs:1970:12)\n at IncomingMessage.handleStreamEnd (/opt/nodejs/node_modules/axios/dist/node/axios.cjs:3065:11)\n at IncomingMessage.emit (node:events:529:35)\n at IncomingMessage.emit (node:domain:489:12)\n at endReadableNT (node:internal/streams/readable:1400:12)\n at process.processTicksAndRejections (node:internal/process/task_queues:82:21)", "status": 403 }, "level": "error", "message": "Error sending Persist signals", "timestamp": "2024-08-23 17:28:11" }
I am trying to setup the Sentiment Journey data synch as outlined here: https://help.salesforce.com/s/articleView?id=sf.voice_conversation_sentiments.htm&type=5
postCallAnalysisTrigger is getting invoked but gets a 403 error.
Any thoughts?