Closed GoogleCodeExporter closed 9 years ago
This is actually a Salesforce.com 'feature'. When you have recently visited an
Account, the account field is
populated by default. There isn't an easy fix to this that we've come up with.
We tried to override the New Contact button to always blank this out, but it
caused other problems:
http://code.google.com/p/npsp/issues/detail?id=1
http://code.google.com/p/npsp/issues/detail?id=2
So we removed the override and are living with the default Saleforce.com
behavior. If you have any ideas of
how we could better deal with this situation, I'd love input.
Original comment by gok...@gmail.com
on 24 Jun 2009 at 5:59
Original comment by gok...@gmail.com
on 24 Jun 2009 at 5:59
Thank you for looking into this so quickly. I don't have any ideas on how to
resolve
the issue. However, this problem, if not addressed, will eventually compromise
data
integrity. I am going to remove the Create New button so that users must use
the
tabs in order to create new contacts, accounts, etc. More steps are required
with
this approach, but at least we eliminate the possibility of users accidentally
linking new contacts to the wrong organizations.
I'd love to hear how others are addressing the issue.
Original comment by golive...@gmail.com
on 29 Jun 2009 at 4:15
this is standard salesforce funcationality. We fixed the Account name issue--in
the one-to-one model you
definitely don't want to put a contact in the last contact's Account. But we
can't easily fix the UI.
Original comment by gok...@gmail.com
on 13 Apr 2010 at 8:48
Original issue reported on code.google.com by
golive...@gmail.com
on 24 Jun 2009 at 2:26