30cc5285d6bc297b9ca633042957def0 exec failed: Cannot retrieve credentials in unknown state

[0penSourcerer]

Platform: macOS Monterey 12.6 (21G115) Hardware: MacBook Air (M1, 2020)

I am unable to actually launch the Deck application. The Terminal output shows that Multipass has installed correctly, and it also shows that the following error is preventing a proper launch:

"30cc5285d6bc297b9ca633042957def0
exec failed: Cannot retrieve credentials in unknown state"

I am unsure of how to fix this error and am unable to use Deck.

[nabad600]

Hi @0penSourcerer, Thanks for using DECK. Please verify the multipass install in your system. Run the below-mentioned command multipass --version can you share the output If already installed please uninstall, run the below command to uninstall the same sudo sh "/Library/Application Support/com.canonical.multipass/uninstall.sh" Then download the DECK package with the below link https://github.com/deck-app/stable-releases/releases/download/v4.2.0/DECK-4.2.0-mac-arm64.dmg and install it. I hope this will resolve the issue. we'd be happy to help.

[0penSourcerer]

multipass --version output:

"multipass 1.8.1+mac multipassd 1.8.1+mac

######################################################################################### Multipass 1.10.1 bug fix release Fix regression in multipass exec command

Go here for more information: https://github.com/canonical/multipass/releases/tag/v1.10.1 #########################################################################################"

I also ran the multipass uninstaller and re-installed Deck using the above URL to no avail. I'm still having the exact same error.

[nabad600]

Hi @0penSourcerer, Thanks for your reply, Please uninstall multipass, and DECK run the below command to uninstall the same sudo sh "/Library/Application Support/com.canonical.multipass/uninstall.sh"

After that Install the new version multipass below command to install the same curl https://raw.githubusercontent.com/nabad600/multipass-script/master/install.sh | sh

after that install DECK we'd be happy to help.

[0penSourcerer]

After following the instructions provided above, my multipass --version output is:

"multipass 1.10.1+mac multipassd 1.10.1+mac"

When I launch Deck and hit Install, I'm still getting the same error:

"30cc5285d6bc297b9ca633042957def0 exec failed: Cannot retrieve credentials in unknown state"

[nabad600]

Hi @0penSourcerer, It seems SSH is blocked in some way. Please check below link for your reference Issues caused by MacOS update https://github.com/canonical/multipass/issues/539

[0penSourcerer]

I looked at both of the links above. I don't have a firewall or VPN on while I'm trying to launch Deck and I still get the same error. I'm not sure what to do. I've never been able to get Deck to launch even one time.

[nabad600]

Hi @0penSourcerer, Please can you run the terminal and share the output?

1. multipass version,
2. multipass list, and
3. multipass exec deck-app -- cat /etc/auto.projects

[0penSourcerer]

multipass version output:

"multipass 1.10.1+mac multipassd 1.10.1+mac"

multipass list output:

"Name State IPv4 Image deck-app Unknown -- Ubuntu 22.04 LTS"

multipass exec deck-app -- cat/etc/auto.projects output:

"exec failed: Cannot retrieve credentials in unknown state"

[nabad600]

Hi @0penSourcerer ,

Please can you run the terminal and share the output?

1. multipass find
2. multipass networks
3. multipass launch

Note:- Please check the firewall off in your system.

[0penSourcerer]

multipass find output:

"Image Aliases Version Description 18.04 bionic 20221010 Ubuntu 18.04 LTS 20.04 focal 20221010 Ubuntu 20.04 LTS 22.04 jammy,lts 20221014 Ubuntu 22.04 LTS anbox-cloud-appliance latest Anbox Cloud Appliance charm-dev latest A development and testing environment for charmers docker latest A Docker environment with Portainer and related tools jellyfin latest Jellyfin is a Free Software Media System that puts you in control of managing and streaming your media. minikube latest minikube is local Kubernetes"

multipass networks output:

"Name Type Description bridge0 bridge Network bridge with en1, en2 en0 wifi Wi-Fi en1 thunderbolt Thunderbolt 1 en2 thunderbolt Thunderbolt 2 en3 ethernet Ethernet Adapter (en3) en4 ethernet Ethernet Adapter (en4)"

multipass launch output:

"Launched: sociable-paddlefish"

[nabad600]

Hi @0penSourcerer, We may need to close this ticket in the next 24 hours. So, I request you to inform us about the status of your query. Let us know of any issues, we'd be happy to help.