Shaka player throws 3016 on LG 2016 and 2017 if server certificate is set.

[shanmugapriyak1788]

Have you read the FAQ and checked for duplicate open issues? Yes

What version of Shaka Player are you using? 3.2.4

Can you reproduce the issue with our latest release version? Yes

Can you reproduce the issue with the latest code from main? I haven't tested itt

Are you using the demo app or your own custom app? Custom Application

If custom app, can you reproduce the issue using our demo app? No

What browser and OS are you using? LG 2016, LG 2017 OS 3.X

For embedded devices (smart TVs, etc.), what model and firmware version are you using? Device ModelName: "49UJ632T-TA" Device ModelNumber: "(Web0S; Linux/SmartTV)" DeviceName: "lgwebostv" Device User agent: "Mozilla/5.0 (Web0S; Linux/SmartTV) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/38.0.2125.122 Safari/537.36 WebAppManager"

What are the manifest and license server URIs?

What configuration are you using? What is the output of player.getConfiguration()? We could not retrieve as the player fails before this

What did you do?

1. Do the playback in LG 2016 with Widevine certificate options set.

What did you expect to happen? Playback should happen. Playback should not if optimization is set.

What actually happened? The Player threw the error Error Details: [{"errorCode":4194824,"errorMessage":"Errors parsing or processing audio or video streams.","internalError":{"errorCode":3016,"errorMessage":"{\"severity\":2,\"category\":3,\"code\":3016,\"data\":[4,null,null],\"handled\":false}","componentErrorCode":3016,"hexErrorCode":"BC8"},"contextDescription":"3016 undefined","componentErrorCode":520,"hexErrorCode":"400208"}]

[joeyparrish]

Unfortunately:

• We don't have an LG TV to reproduce this issue
• It's a decoder or other platform-level error, which we usually can't do anything about anyway

I think your best recourse is either to work with someone at LG or to experiment with the source code to try to discover a workaround. If you do discover a workaround for this, we'd be happy to have a PR for it.

Sorry we can't do more!

[avelad]

Can you test with v4.3.4? Thanks!

[github-actions[bot]]

Closing due to inactivity. If this is still an issue for you or if you have further questions, the OP can ask shaka-bot to reopen it by including @shaka-bot reopen in a comment.