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Crashes on startup (Ubuntu 13.04, Google Earth Stable) #934

Open GoogleCodeExporter opened 8 years ago

GoogleCodeExporter commented 8 years ago 
What steps will reproduce the problem?
1. Start Google Earth.

What is the expected output or behavior? What do you see instead?
Splash screen appears for a second, then disappears. when started from the 
command line, it states that a bug report has been filed (see below)

Which plugin version are you using?
None

Which browsers and operating systems are affected?
Ubuntu 13.04

Please provide any additional information (code snippets/links) below.

Major Version 7
Minor Version 1
Build Number 0001
Build Date Apr 19 2013
Build Time 19:38:48
OS Type 3
OS Major Version 3
OS Minor Version 8
OS Build Version 0
OS Patch Version 0
Crash Signal 11
Crash Time 1367352283
Up Time 0.642666

Stacktrace from glibc:
./libgoogleearth_free.so(+0x23876c)[0x7f4b7f4c876c]
./libgoogleearth_free.so(+0x2389cd)[0x7f4b7f4c89cd]
/lib/x86_64-linux-gnu/libpthread.so.0(+0xfbd0)[0x7f4b80196bd0]
./libbase.so(_ZN5earth15GfxCardInfoUnix25GetGraphicsCardMemoryInMBERi+0xe)[0x7f4
b797356fe]
/opt/google/earth/free/libevll.so(_ZN5earth4evll13VisualContext26DetectHardwareC
apabilitiesEv+0x450)[0x7f4b6d682490]
/opt/google/earth/free/libevll.so(_ZN5earth4evll13VisualContext11OpenContextEN3G
ap3Gfx25igRenderDestinationFormatERKNS0_8InitInfoE+0x1f4)[0x7f4b6d6828d4]
/opt/google/earth/free/libevll.so(_ZN5earth4evll13VisualContext4initERKNS0_8Init
InfoE+0x123)[0x7f4b6d682a33]
/opt/google/earth/free/libevll.so(_ZN5earth4evll17RenderContextImpl4initERKNS0_8
InitInfoE+0xeb)[0x7f4b6d5304db]
./librender.so(_ZN12RenderWidget6SetApiEPN5earth4evll3APIE+0x7a)[0x7f4b76c3aa6a]
./librender.so(_ZN5earth6render12RenderWindow12createWidgetEv+0x17c)[0x7f4b76c29
d6c]
./libgoogleearth_free.so(_ZN5earth6client12ModuleWidget9showEventEP10QShowEvent+
0x86)[0x7f4b7f4a8fc6]
./libQtGui.so.4(_ZN7QWidget5eventEP6QEvent+0x599)[0x7f4b7e5d0299]
./libQtGui.so.4(_ZN19QApplicationPrivate13notify_helperEP7QObjectP6QEvent+0xac)[
0x7f4b7e57949c]
./libQtGui.so.4(_ZN12QApplication6notifyEP7QObjectP6QEvent+0x20f)[0x7f4b7e58173f
]
./libQtCore.so.4(_ZN16QCoreApplication14notifyInternalEP7QObjectP6QEvent+0x8c)[0
x7f4b7c8a9a6c]
./libQtGui.so.4(_ZN14QWidgetPrivate11show_helperEv+0x12a)[0x7f4b7e5d22ca]
./libQtGui.so.4(_ZN14QWidgetPrivate12showChildrenEb+0xb1)[0x7f4b7e5d20e1]
./libQtGui.so.4(_ZN14QWidgetPrivate11show_helperEv+0x3f)[0x7f4b7e5d21df]
./libQtGui.so.4(_ZN7QWidget10setVisibleEb+0x1aa)[0x7f4b7e5d25da]
./libQtGui.so.4(_ZN14QWidgetPrivate12showChildrenEb+0x146)[0x7f4b7e5d2176]
./libQtGui.so.4(_ZN14QWidgetPrivate11show_helperEv+0x3f)[0x7f4b7e5d21df]
./libQtGui.so.4(_ZN14QWidgetPrivate12showChildrenEb+0xb1)[0x7f4b7e5d20e1]
./libQtGui.so.4(_ZN14QWidgetPrivate11show_helperEv+0x3f)[0x7f4b7e5d21df]
./libQtGui.so.4(_ZN7QWidget10setVisibleEb+0x1aa)[0x7f4b7e5d25da]
./libQtGui.so.4(_ZN14QWidgetPrivate12showChildrenEb+0x146)[0x7f4b7e5d2176]
./libQtGui.so.4(_ZN14QWidgetPrivate11show_helperEv+0x3f)[0x7f4b7e5d21df]
./libQtGui.so.4(_ZN14QWidgetPrivate12showChildrenEb+0xb1)[0x7f4b7e5d20e1]
./libQtGui.so.4(_ZN14QWidgetPrivate11show_helperEv+0x3f)[0x7f4b7e5d21df]
./libQtGui.so.4(_ZN7QWidget10setVisibleEb+0x1aa)[0x7f4b7e5d25da]
./libQtGui.so.4(_ZN14QWidgetPrivate12showChildrenEb+0x146)[0x7f4b7e5d2176]
./libQtGui.so.4(_ZN14QWidgetPrivate11show_helperEv+0x3f)[0x7f4b7e5d21df]
./libQtGui.so.4(_ZN7QWidget10setVisibleEb+0x1aa)[0x7f4b7e5d25da]
./libQtGui.so.4(_ZN14QWidgetPrivate12showChildrenEb+0x146)[0x7f4b7e5d2176]
./libQtGui.so.4(_ZN14QWidgetPrivate11show_helperEv+0x3f)[0x7f4b7e5d21df]
./libQtGui.so.4(_ZN7QWidget10setVisibleEb+0x1aa)[0x7f4b7e5d25da]
./libQtGui.so.4(_ZN14QWidgetPrivate12showChildrenEb+0x146)[0x7f4b7e5d2176]
./libQtGui.so.4(_ZN14QWidgetPrivate11show_helperEv+0x3f)[0x7f4b7e5d21df]
./libQtGui.so.4(_ZN7QWidget10setVisibleEb+0x1aa)[0x7f4b7e5d25da]
./libQtGui.so.4(_ZN7QWidget10showNormalEv+0x3d)[0x7f4b7e5c3c0d]
./libgoogleearth_free.so(_ZN10MainWindow18readScreensizeInfoEv+0xbc5)[0x7f4b7f4a
5855]
./libgoogleearth_free.so(_ZN5earth6client11Application12SetupMainWinENS0_3Kvw7Pr
oductEb+0x323)[0x7f4b7f551c03]
./libgoogleearth_free.so(_ZN5earth6client11Application3runEv+0x700)[0x7f4b7f5586
d0]
./libgoogleearth_free.so(+0x238182)[0x7f4b7f4c8182]
./libgoogleearth_free.so(earthmain+0x1dc)[0x7f4b7f4c838c]
/lib/x86_64-linux-gnu/libc.so.6(__libc_start_main+0xf5)[0x7f4b7fadbea5]
./googleearth-bin[0x4008b9]

Original issue reported on code.google.com by calixtep...@gmail.com on 30 Apr 2013 at 8:13

GoogleCodeExporter commented 8 years ago 
Same thing happens on CentOS release 5.9 
kernel:  2.6.18-348.3.1.el5  x86_64 GNU/Linux
The traceback in the crash log looks about the same as the one listed in this 
bug.

Output to stdout/stderr is:

$ ./googleearth
[0510/105545:ERROR:net_util.cc(2195)] Not implemented reached in bool
net::HaveOnlyLoopbackAddresses()
Failed to load "/opt/google/earth/free/libinput_plugin.so" because
"/usr/lib64/libstdc++.so.6: version `GLIBCXX_3.4.11' not found (required by
./libLeap.so)"

[root@hp2 ~]# ls /usr/lib64/libstdc*
/usr/lib64/libstdc++.so.6  /usr/lib64/libstdc++.so.6.0.8
[root@hp2 ~]# rpm --query --file /usr/lib64/libstdc++.so.6
libstdc++-4.1.2-54.el5

Crash log attached.

Original comment by swdavi...@gmail.com on 10 May 2013 at 3:24

Attachments:

GoogleCodeExporter commented 8 years ago 
Same for me...

rick@Mediacentre:~$ google-earth 
[0621/140314:ERROR:net_util.cc(2195)] Not implemented reached in bool 
net::HaveOnlyLoopbackAddresses()
[0621/140315:ERROR:nss_ocsp.cc(581)] No URLRequestContext for OCSP handler.
[0621/140315:ERROR:nss_ocsp.cc(581)] No URLRequestContext for OCSP handler.
Google Earth has caught signal 11.

We apologize for the inconvenience, but Google Earth has crashed.
 This is a bug in the program, and should never happen under normal
 circumstances. A bug report and debugging data have been written
 to this text file:

    /home/rick/.googleearth/crashlogs/crashlog-51c3d08c.txt

Please include this file if you submit a bug report to Google.

Original comment by richard....@gmail.com on 21 Jun 2013 at 4:04

Attachments:

GoogleCodeExporter commented 8 years ago 
Ubuntu 13.04 on a Acer Aspire One 725.

Google Earth runs with the open source radeon module, but slow and jerkey. I 
get the same results as above with the AMD fglrx driver. 

As of two days ago, after some updates that had included some libraries with 
"GL" in them, I get different behavior. GE now pops up a window saying the 
graphics card is not supported. If I choose OK, it then crashes the same way 
and generates the attached log file (crashlog-51c45831.txt). Starting it from 
the command line, it crashes, but now suggests that it be run with 
"LIBGL_DEBUG=verbose". GE then runs if I click OK in the unsupported card 
pop-up, but only a very bare earth that looks like a wire frame of the 
continents and no other layers. The stars in that background are little 
squares. This is all with the AMD fglrx driver. The output at the terminal is...

jweber@nardis:~$ LIBGL_DEBUG=verbose google-earth
[0621/074740:ERROR:net_util.cc(2195)] Not implemented reached in bool 
net::HaveOnlyLoopbackAddresses()
[0621/074741:ERROR:nss_ocsp.cc(581)] No URLRequestContext for OCSP handler.
[0621/074741:ERROR:nss_ocsp.cc(581)] No URLRequestContext for OCSP handler.
[0621/074741:ERROR:nss_ocsp.cc(581)] No URLRequestContext for OCSP handler.
[0621/074741:ERROR:nss_ocsp.cc(581)] No URLRequestContext for OCSP handler.
libGL: screen 0 does not appear to be DRI2 capable
libGL: OpenDriver: trying /usr/lib/i386-linux-gnu/dri/tls/swrast_dri.so
libGL: OpenDriver: trying /usr/lib/i386-linux-gnu/dri/swrast_dri.so
libGL error: dlopen /usr/lib/i386-linux-gnu/dri/swrast_dri.so failed 
(/usr/lib/i386-linux-gnu/dri/swrast_dri.so: wrong ELF class: ELFCLASS32)
libGL: OpenDriver: trying /usr/lib/x86_64-linux-gnu/dri/tls/swrast_dri.so
libGL: OpenDriver: trying /usr/lib/x86_64-linux-gnu/dri/swrast_dri.so
libGL error: failed to load driver: swrast
jweber@nardis:~$

Original comment by jwebe...@gmail.com on 21 Jun 2013 at 1:53

GoogleCodeExporter commented 8 years ago 
More updates for Ubuntu 13.04 just came out that included some more mesaGL 
library updates. Now I'm back to the signal 11 crash again. (I needed to 
reinstall the AMD driver to get a desktop again, too).

Original comment by jwebe...@gmail.com on 21 Jun 2013 at 3:00

GoogleCodeExporter commented 8 years ago 
Also getting crashes here: 

Major Version 7
Minor Version 1
Build Number 0001
Build Date Jun 26 2013
Build Time 04:04:36
OS Type 3
OS Major Version 3
OS Minor Version 5

OS Build Version 0
OS Patch Version 0
Crash Signal 11
Crash Time 1374647389
Up Time 3.63142

Stacktrace from glibc:
./libgoogleearth_free.so(+0x1e8c5b)[0xb7406c5b]
./libgoogleearth_free.so(+0x1e8e91)[0xb7406e91]
[0xb77a9400]
./libgoogleearth_free.so(_ZNSt3mapISs10linked_ptrIN7keyhole18JpegCommentMessageE
ESt4lessISsESaISt4pairIKSsS3_EEED1Ev+0x18)[0xb752e9d8]
/lib/i386-linux-gnu/libc.so.6(__cxa_finalize+0xab)[0xb75d32fb]

-=-=-=-=-=-=-=-=-=-=-=-=-

If this is the same bug, my details are:
Linux Mint 15 (Nadia) x86
Intel i5-3470
16GB RAM
ASUS P8Z77-M Pro motherboard (Intel Z77 chipset)
Leadtek GeForce GT640 video

Original comment by i...@gravitycomputing.co.nz on 24 Jul 2013 at 6:41

GoogleCodeExporter commented 8 years ago 
Update - Just upgraded from version 7.1.1.1871-r0 to the newest 7.1.1.1888-r0.  
I still get the crash, although with a slightly different error log:

{some identical data trimmed out}
Build Date Jul 12 2013
Build Time 04:04:15
Crash Signal 11
Crash Time 1374648558
Up Time 2.31258

Stacktrace from glibc:
./libgoogleearth_free.so(+0x1e8c5b)[0xb7397c5b]
./libgoogleearth_free.so(+0x1e8e91)[0xb7397e91]
[0xb773a400]
./libgoogleearth_free.so(_ZNSt3mapISs10linked_ptrIN7keyhole18JpegCommentMessageE
ESt4lessISsESaISt4pairIKSsS3_EEED1Ev+0x18)[0xb74bf9d8]
/lib/i386-linux-gnu/libc.so.6(__cxa_finalize+0xab)[0xb75642fb]

Original comment by i...@gravitycomputing.co.nz on 24 Jul 2013 at 6:52

GoogleCodeExporter commented 8 years ago 
I' using Ubuntu 13.10 and had the very same problem. I found that if i cd'ed to 
'.config' in my home directory and typed on the command line of a term 
'googleearth',
googleearth worked fine. The problem turned out to be a error in the command 
entry in
a googleearth launcher on my desktop. I found a '//' (double slash) in the 
command entry. After I remover the extra '/' googleearth worked fine. All 
launchers work now.
Right click on the desktop launcher and open properties to see the launcher 
command line.

Original comment by bainter8...@gmail.com on 26 Nov 2013 at 10:15

GoogleCodeExporter commented 8 years ago 
Same problem here with Kubuntu 13.10 with a similar error message:

ERROR: ld.so: object 'libfreeimage.so.3' from LD_PRELOAD cannot be preloaded: 
ignored.
Fontconfig warning: "/etc/fonts/conf.d/50-user.conf", line 14: reading 
configurations from ~/.fonts.conf is deprecated.
Google Earth has caught signal 11.

We apologize for the inconvenience, but Google Earth has crashed.
 This is a bug in the program, and should never happen under normal
 circumstances. A bug report and debugging data have been written
 to this text file:

    /home/alastair/.googleearth/crashlogs/crashlog-52fae290.txt

Please include this file if you submit a bug report to Google.

I've attached the crashlog file

Original comment by alpresto...@gmail.com on 12 Feb 2014 at 3:01

Attachments: