search

shawnjung / homebridge-plugin-dimplex-connex

(Unofficial) Dimplex Connex Integration
Apache License 2.0
0 stars 0 forks source link

Talked to dimplex customer service... (This is critical) #7

Open Rousseau648 opened 2 years ago

Rousseau648 commented 2 years ago

Hi,

First of all let me say I love this plugin. That's why I'm here actually. I think we won't be able to use it for long. Lately I've had issues with my controller. I contacted the customer service at dimplex to ask them for a replacement unit as it was still under warranty and basically I've been told that they were about to discontinue the wifi features of the system... I'm not kidding, I still have the email proving what I'm saying.

I don't know how hard it would be or how long it would take, but I think this plugin should be modified to work locally. I must point out that unfortunately I'm absolutely not able to code anything, I can't help out at all with this, I'm so sorry for that...

I think once they shut down everything it might be more difficult or even impossible to do anything anymore. I also fear that they might screw up everything for us at the last minute with a software update or something. I hope you or someone can do something so we don't lose this plugin, it would be both sad and infuriating.

Thank you

image

awarburt commented 2 years ago

Thanks Samuel for alerting everyone to this unfortunate situation. I recently purchased my Dimplex baseboard and the wifi controller specifically to use this plugin to enable HomeKit control via Homebridge. I also very much hope that there will be some way to enable our hardware to remain functional in this way after Dimplex discontinues the app! Thanks to the writer(s) of this plugin, which I really appreciate.

johannrichard commented 1 year ago

You all might want to have a look at https://github.com/NorthernMan54/homebridge-connex/issues/8 for a potential workaround based on DNS rewrites.

awarburt commented 1 year ago

Thank you kindly @johannrichard ! I added a note about what has ended up working for me in that plugin's discussion thread.

shawnjung commented 9 months ago

@Rousseau648 @awarburt I am so sorry for my late response here.

Honestly, I don't know there is anyway to adjust settings via locally. When I was developing this plugin, I took some time to inspect their service/device, and seemed like the wifi remote was pulling data from server to set current configuration repeatedly. I tried to find any local api endpoint of the device, but I couldn't find it except a page for setting wifi..

This is what I remember. I may be wrong tho. I no longer use their products after moving out.. However, the company opens their secret api endpoint (if any exists), I can of course update this plugin to make working locally.

Best, Shawn

shawnjung commented 9 months ago

@awarburt is the dns trick still working? maybe I can try to update my plugin works without modifying extra DNS record.

EDIT: actually, nvm. I can't change where the device is connecting, so I think DNS trick is required :(

awarburt commented 9 months ago

@awarburt is the dns trick still working? maybe I can try to update my plugin works without modifying extra DNS record.

EDIT: actually, nvm. I can't change where the device is connecting, so I think DNS trick is required :(

I can't check this right now. Hopefully someone else can comment. Would be great to have continued functionality!