Data analytics for contractors

[ekonnath]

Bare minimum for analyzing data with contractors

• Time to resolution (broken down by contractors)
• Number of tickets assigned to contractor

Reach out to Ed or sponsors and see what they would like to see

A/C A list of fields/visuals to analyze contractors

[ekonnath]

Installer/Drop tech/contractor individual for teaching opportunities.

Labeling of ticket: who did what, what they did to resolve, etc.