There needs to be a dedicated Sales Team created in the Assignment Team DB to handle complaints that come in for sales (aka won't be handled by an assignment team)
The UUID for that assignment team needs to be pulled for the Assignment Team assignment automation scenario.
There needs to be a dedicated Sales Team created in the Assignment Team DB to handle complaints that come in for sales (aka won't be handled by an assignment team)
The UUID for that assignment team needs to be pulled for the Assignment Team assignment automation scenario.