Modify the Master Scenario to handle tickets that cannot be assigned an assignment team (there is no team at a specific market of that specific complaint type).
With these tickets, an automated comment will need to tag the Product Owner (pulled from the System Owners DB) and alert them that there was no assignment team that could be found to handle this ticket.
If the ticket is a health or safety concern, tag all team members
Modify the Master Scenario to handle tickets that cannot be assigned an assignment team (there is no team at a specific market of that specific complaint type).
With these tickets, an automated comment will need to tag the Product Owner (pulled from the System Owners DB) and alert them that there was no assignment team that could be found to handle this ticket.
If the ticket is a health or safety concern, tag all team members