search

shellhub-io / shellhub

:computer: Get seamless remote access to any Linux device. Centralized SSH for the edge and cloud computing
https://shellhub.io
Apache License 2.0
1.39k stars 139 forks source link

bug: devices no longer accessible via Shellhub Cloud #4292

Closed CloudCray closed 2 days ago

CloudCray commented 2 days ago

Description

Attempting to connect to devices on Shellhub Cloud results in an error message.

The device is showing as "Connected" in the Web UI, and the "Last Seen" property is updated correctly in the Details page when the device is powered on.

However, attempting to connect results in a long-hanging request which ultimately returns an error message.

Steps to Reproduce

Attempting to connect via SSH:

ssh <user>@<namespace>.<devicename>@cloud.shellhub.io
you cannot access the device due a policy ruleConnection closed by <X.X.X.X> port 22

Attempting to connect via the web portal:

you cannot access the device due a policy rule
Connection ended

Expected Behavior

Connect to a shell session of the device.

Edition

Cloud

Version

0.17.0

Related Logs

No response

Related Code

No response

Additional Information

Attempted to connect to multiple devices without success. Power-cycled one local device. "Last Seen" was updated successfully in WebUI, but still can't connect. Was able to ssh via local network IP address, so it's not a credentials issue.

Drakonis commented 2 days ago

devices should be accessible now

gustavosbarreto commented 2 days ago

@CloudCray,

We have identified the root cause of the issue. This has now been resolved, and connections should work as expected.

Please let us know if you encounter any further issues.

CloudCray commented 2 days ago

Everything is connecting again on our end - didn't even need to reboot the devices

Thank you!