Class shipperhq_shipper/carrier_shipper does not exist issue after installing

[hemendraajmera]

I have installed the extension using composer and login in admin and navigate to sales> shipping method. it through error on page Class shipperhq_shipper/carrier_shipper does not exist can you please help to resolve the issue

Magento ver. 2.3.3

[wsajason]

Hi,

Ensure that the instance has been cleaned up with the following steps:

Flush the cache Remove generated file content by deleting contents of:

var/view_preprocessed
pub/static/frontend/
pub/static/adminhtml/
pub/static/_requirejs/
generation (or var/generation )
var/cache
var/page_cache

If you are in default or production mode, you will need to recompile your code bin/magento setup:di:compile

For reference the issue requests and support email requests are sent through to the same support team.

[TravisBernard]

Hi Hemendra. It looks like your store data was migrated from Magento 1 to Magento 2 is that correct? Because of platform difference not all of the SHQ data can move over without some changes. We have a doc about that here: https://docs.shipperhq.com/migrating-shipperhq-extension-magento1-magento2/. If you will please ​ ​Uninstall ShipperHQ ​Run through steps 2-4 of the document I've linked ​Reinstall ShipperHQ following the Clean Install section of this doc: https://docs.shipperhq.com/installing-magento-2-shipperhq-extension/#Clean_Install Especially be careful to make sure you don't skip the setup:update and cache:flush steps.

​That should solve your problem. I'm closing this issue since we already have a support ticket open for you in our help system. Feel free to reply to that or email support at shipperhq.com if you have any further questions.