Open urvesh-sm opened 9 months ago
Discussed offline that this was accompanied by an SMS giving @urvesh-sm a number to call. Waiting to hear if they were able to resolve the problem my calling that number.
@urvesh-sm Were you able to resolve this by calling the number you were texted?
@urvesh-sm Were you able to resolve this by calling the number you were texted?
@bryanoltman nothing. Bank is saying check with merchant, because as per them everything that needs to enabled (Internation transactions etc).
Looks like we may have to do a small amount of migration work for our Stripe Billing account: https://stripe.com/docs/billing/migration/strong-customer-authentication
Description
After entering card details in stripe it should ideally as for second authentication which could be password/otp sent by bank, post which subscription can auto-debit monthly. This process is called 3D authentication in stripe. If not enabled then subscription cannot be auto-debited.
Reference link from stripe: https://stripe.com/docs/payments/3d-secure#:~:text=For%20extra%20fraud%20protection%2C%203D,code%20sent%20to%20their%20phone.
Error screenshot: