Issues with Whatsapp notifications

[elmerchanquin]

Hi, I have fixed the grammar of your message without changing the images:

Hi, I have finished all the setup process.

I have created a permanent token as per the meta docs. I have used the URL that I saw in the picture in the readme.md, which is https://graph.facebook.com/. I have used both versions V15.0 and V16.0, but now I am using V16.0 because the webhook is configured with that one. I have set the phone number and business ID. I have also set the webhook verify token.

In the message list, I made many tests and found that when I send a message without receiving the first one from the number I'm messaging, the other number won't receive it. Basically, it should be a user-initiated conversation to be able to receive messages sent from the WhatsApp message functionality.

So I thought that in order to create a business-initiated conversation, I should use WhatsApp templates. I created my templates, and all were approved. Then, I added them to a WhatsApp notification using the new option to set a custom field on the mobile_no field.

I had no errors in the process, but it won't send WhatsApp messages. I tried sending the message first from the user and then performing the action to receive the notification, but nothing happened. I tried with different fields and still had the issue.

Is there an additional configuration that I need to do to be able to initiate business conversations? Or any meta documentation that I need to check? Additionally, is there any way that I can check the logs generated by this app? I tried looking in the error log, but I found nothing.

"erpnext": "14.18.0", "frappe": "14.26.4", "frappe_whatsapp": "0.0.1", "healthcare": "15.0.0-dev", "hrms": "14.1.0", "payments": "0.0.1" Host frappecloud

Thank you for tanking the time to read this and work on this project.

[shridarpatil]

This app currently supports only v15 can you change it to v15 and try?

[elmerchanquin]

Now is working with V15.0. But notifications don't work, even though I tested them with a similar configuration as the documentation.

[shridarpatil]

What is the status of the template on Meta?

[elmerchanquin]

Active - Quality pendig

[shridarpatil]

Can you show me your Whats Notification?

[elmerchanquin]

This is the user test: This is the first one, using the custom field:

[shridarpatil]

are there any error logs in the WhatsApp Notification log?

[elmerchanquin]

Don't think so. I tried to modify the user and create a new patient appointment right now, but I haven't received any logs.

[elmerchanquin]

Thats one record, but I think its from the Direct Whatsapp message.

[shridarpatil]

This is business initiated message.

[shridarpatil]

have added a fix for this. Also you need to save mobile with country code.

[elmerchanquin]

Thank you, I'll review those details and provide my feedback.